LOUIS GAUTHIER
King Kirkland,ON
Summary
Fluently bilingual with a strong understanding of excellent customer service practices. Passionate about expanding knowledge and skills in a warehouse setting. Eager to tackle new tasks and challenges, dedicated to delivering exceptional service, and fostering positive team dynamics. Possessing a strong work ethic and adaptability, committed to achieving success in a fast-paced environment with a customer-centric approach.
Overview
36
36
years of professional experience
Work History
Owner/Operator
King Promotional
09.2023 - Current
- Skilled in Microsoft Word and Excel, online invoicing, accounting, and billing
- Own and operate a business specializing in embroidery, silk-screening, printing, and heat press
- Design logos based on buyer’s specifications
- Network with suppliers
- Market business in person and on social media platforms
- Increased efficiency and cost-effectiveness of supply ordering and inventory, keeping spending below budget
- Respond promptly and proactively to all orders, meeting all deadlines
Customer Service Sales Agent Lead Hand
Ontario Northland
10.1991 - Current
- Sole responsibility for the day-to-day operation of the Kirkland Lake Station
- Promoted to Team Lead Hand in January 2014, assisting other Customer Service Agents with customer inquiries and complaints.
- Executed excellent customer service when interacting with customers either by telephone, electronically or in person
- Responded promptly to customer inquiries and efficiently handled and resolved complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Delivered accurate pricing and delivery information
- Excellent know of Microsoft Word and Excel
- Proficient data entry skills
Warehouse Worker/ Sales Representative
Culinar
01.1989 - 01.1991
- Stocked bins organized by route for sales representatives
- Relieved sales representatives during the holiday season
Education
Business Diploma - Business Studies
Northern College
South Porcupine, ON01.1989
Ontario Secondary School Diploma - undefined
Ecole Secondaire Jean Vanier
Kirkland Lake, ON01.1987
Skills
- Proficient in both French and English
- Effective client relations skills
- Outstanding communication and interpersonal skills
- Exceptional organizational and planning abilities
- Flexibility and adaptability
- Valid Class G license holder
- Strong analytical thinker
- In-depth knowledge of Northern Ontario area and services
- Strong attention to detail
- Superior analytical and leadership skills
- Excellent computer skills (Microsoft, Excel, invoicing, accounting, and billing)
- Excellent conflict resolution skills
- Health and safety oriented
- Creative and shows initiative
- Exceptional Networking skills
- Effective working both independently and collaboratively with others
- Positive and approachable demeanor
Languages
French
Native or Bilingual
English
Full Professional
Interests
golf, fishing , walking live concerts and hockey games
Timeline
Owner/Operator
King Promotional
09.2023 - Current
Customer Service Sales Agent Lead Hand
Ontario Northland
10.1991 - Current
Warehouse Worker/ Sales Representative
Culinar
01.1989 - 01.1991
Ontario Secondary School Diploma - undefined
Ecole Secondaire Jean Vanier
Business Diploma - Business Studies
Northern College
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