Josee Lepage
Manotick,ON
Summary
My background centers around customer service and I always strive to maintain the utmost respect and sincere honesty with any customers that I encounter. I believe my outgoing personality, genuine sincerity and sense of compassion are some of my strengths.
I love meeting new people, building strong relationships and bringing a positive energy everywhere I go. I am a hardworking employee, enthusiastic about learning. I pursues opportunities to learn new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Lepage Pelletier Property Management Inc
07.2018 - Current
- Manage daily financial transactions-Accounts Reiceivable/Accounts Payable
- Prepare detailed reports for property owners
- Prepare Property Management Agreements for new customers
- Prepare, maintain/update files of all Properties under management
- Manage all responsibilities associted to each individual client (landlord)- such as detailed maintenance reports, property taxes, condo fees, utility bills, insurance, Non-Resident Tax collection...etc
- Maintain all social media platforms, advertising tools and company website
- Provide excellent customer service to both landlord and tenants by maintain an open line of communication at all times
- Lead team meetings to optimize weekly workload and delegate duties to suit employee strengths
- Manage all banking needs, accounting and payroll
- Lead by example with strong communication skills with an opened to listen, learn and to understand the strength in building a great team that is respected and appreciated
Hairstylist
Ottawa/Gatineau
09.2008 - Current
- Prepare hair for styling by analyzing hair condition ; shampooing and treating hair
- Plan desired effect by studying facial features; examining potential styles, conferring with client; making recommendations
- Produce desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing and tinting hair
- Maintain quality service by following organization standards
- Maintain safe and healthy conditions by following organization standards and legal regulations
- Obtain revenue by recording or collecting charges
- Maintain technical knowledge by attending educational workshops
Listings Manager
Saint Joseph Property Management
02.2015 - 06.2018
- Establishing collaborative relationships with property owners while ensuring the highest quality client services
- Writing and editing property descriptions for publication
- Maintaining property websites
- Scheduling and filing property inspections
- Maintaining tenant and owner files
- Performing credit checks and reports to inform management decisions about prospective clients
- Resolving client issues and complaints
Unit Manager
Compass Group Canada
09.2014 - 04.2017
- Managing day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production to students and staff
- Coordinating scheduling of unit staff to ensure there is adequate coverage to meet operational requirements and deliver exceptional service
- Manage expenditures to stay within unit budget
- Resolve requests, complaints and concerns
- Monitor units compliance with Quality Assurance and Health & Safety policies, and mandate corrective action as required
- Manage, coach, and develop unit staff to achieve objectives and meet requirements
Front of House Manager
Tutti Frutti Breakfast and Lunch
04.2013 - 01.2015
- Coordinate daily Front of the House and Back of the House operations
- Deliver superior service and maximize client satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Education
Hairstyling And Makeup Artist Certification - Hairstyling And Makeup Artist Certification
Ottawa Academy
Ottawa, ONundefined
The University of Ottawa
2005
Skills
- Listening,
- Analyzing Information
- Customer Focus & Client Relationships
- Organization
- Creativity
- Attention to Detail
- Confidentiality & Professionalism
- Verbal Communication
- Restaurant Management
- Accounts Payable
- Accounts Receivable
- Quality Assurance
- Accounting
- Bookkeeping
- Management
- Budgeting
- Payroll
- Office Management
- Administrative Experience
- Event Planning
- Hairstyling
- Fluent in French and English
Timeline
Owner/Operator
Lepage Pelletier Property Management Inc
07.2018 - Current
Listings Manager
Saint Joseph Property Management
02.2015 - 06.2018
Unit Manager
Compass Group Canada
09.2014 - 04.2017
Front of House Manager
Tutti Frutti Breakfast and Lunch
04.2013 - 01.2015
Hairstylist
Ottawa/Gatineau
09.2008 - Current
Hairstyling And Makeup Artist Certification - Hairstyling And Makeup Artist Certification
Ottawa Academy
undefined
The University of Ottawa
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