Louis Chen
Toronto,ON
Summary
Proven specialist in AIR LOGISTICS with a track record at Kuehne+Nagel for enhancing operational efficiency and supply chain optimization. Excelled in data analysis and problem-solving, achieving significant process improvements. Skilled in Python and Excel, adept at turning data into actionable insights. Demonstrated excellence in customer service, ensuring high satisfaction levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AIR LOGISTICS OPERATIONAL SPECIALIST
Kuehne+Nagel
12.2020 - Current
- Conducted comprehensive risk assessments to proactively identify potential issues and develop mitigation strategies accordingly.
- Optimized resource allocation by assessing project needs and assigning tasks based on individual skills and availability.
- Led cross-functional teams during complex projects ensuring clear communication lines were maintained throughout all stages.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Directed day-to-day logistical operations for 3-employee organization.
BUSINESS DEVELOPMENT SPECIALIST
Hungry Panda LTD
03.2020 - 11.2020
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
BROKERAGE ADMINISTRATION ASSISTANT
UPS
01.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
Education
MBA - Master of Management Analytics
Queen’s University
Kingston, ON2024
No Degree - Applied Database Admin And Design Certificate
British Columbia Institute of Technology
Burnaby, BC09.2020
Bachelor of Science - Mathematics
Thompson River University
Kamloops, BC2018
Skills
Data Analysis
Supply Chain Optimization
Supply chain planning
Database Management
Problem-Solving
Decision-Making
Logistics Analysis
Customer Service
Data Visualization and Presentations
Python Programming
Excel Functions
SQL
Certification
Google - Data Analytics Certificate
CIFFA - Dangerous Goods Regulations (DGR) Category 6
Timeline
AIR LOGISTICS OPERATIONAL SPECIALIST
Kuehne+Nagel
12.2020 - Current
BUSINESS DEVELOPMENT SPECIALIST
Hungry Panda LTD
03.2020 - 11.2020
BROKERAGE ADMINISTRATION ASSISTANT
UPS
01.2019 - 03.2020
MBA - Master of Management Analytics
Queen’s University
No Degree - Applied Database Admin And Design Certificate
British Columbia Institute of Technology
Bachelor of Science - Mathematics
Thompson River University