LOUIE BALBIN
Edmonton,AB
Summary
Team Lead / Software Tester Dedicated professional and a licensed Electronics and Communications Engineer with more than 18 years of working experience in the field of IT and BPO Industries. I have extensive experience in both Customer Service and Software QA Testing and developed good organizational and interpersonal skills. A well-honed Software Quality Assurance expert possesses and applies expertise on multiple complex work assignments. Experienced handling numerous tasks, changing priorities and timely actions. Recommends changes to drive project growth and success. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
19
19
years of professional experience
Work History
Store Crew Member
Honeybee Foods (Canada) Corporation
05.2024 - Current
- Fry-man, Dishwasher, Grill and Spaghetti station
- Provides service to customer while ensuring compliance to the store standards on food preparation
- Prepares food items within quality/quantity standards
- Provides fast and friendly service to customers according to standard procedures
- Complies to company rules on attendance and punctuality
- Does station backups
Software QA Tester
DCExcel BPO Service
01.2024 - Current
- Performs functional, system integration, regression and manual/automated testing of e-banking software
- Suggests improvements to the current process of work
- Manages and executes software testing lifecycle
- Reports defects found in testing diligently, promptly, and accurately, using JIRA
- Tracks defects from discovery to successful correction, validation and verification
- Approached and solved problems with initiative and sound judgment.
Workflow Management Team Lead
Google Operations Center, Inc.
03.2019 - 05.2023
- Managed 2 teams with a total of 32 FTEs who supports YouTube Advertisers
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success
- Coached new employees struggling with specific tasks
- Recognized employee strengths, improvements and outstanding contributions
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Created and distributed monthly and annual reports to management regarding team performance
- Bolstered employee morale and performance of direct reports through clear and transparent communications
- Responded to and resolved employee relations issues expressed by team members
- Escalated safety and quality issues to initiate remedial action
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
Team Lead /Software QA Engineer
Cognizant Technology Solutions
08.2014 - 03.2019
- Carried out supervisory activities as outlined in organizational policies
- Monitored team operations and workflow during busy periods, making adjustments to improve pace
- Performed quality testing and certified 3rd party advertisers to ensure compliance in Google Ad Policies
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success.
Software QA Analyst
Affiliated Computer Services Inc
02.2011 - 07.2014
- Participated in specifying and evolving QA and testing processes
- Increase team efficiency by writing automation scripts to handle common checks using Selenium as a core recording tool
- Executes automated Regression Testing and Smoke Testing
- Documented bugs with JIRA and reported defects to developers
- Queries Database using SQL Developer.
Senior Software Quality Assurance Engineer
Sabre Airlines Solutions
05.2010 - 01.2011
- Designed test plans, scenarios, scripts, or procedures and determined standards for product quality and readiness
- Communicated with other Scrum masters, program leadership, and development teams to report on status and blockers
- Participated in daily Scrum, sprint planning, sprint demos and retrospective meetings
- Served as SME on test case management, test methodology and automation tools
- Identified surprising defects through in-depth testing beyond basic requirements and report immediately in Rational ClearQuest
- Met project scope and delivery targets with effective planning and scheduling of testing strategies.
Software QA Test Analyst
Sandstone Technology Philippines, Inc.
12.2008 - 05.2010
- Optimized testing with application of current toolsets and processes
- Implemented and automated testing in line with wider business transformation strategies using Selenium IDE and Selenium RC tools
- Identified, designed and developed test cases to evaluate applications
- Managed test case traceability and documentation to keep team current
- Helped team deliver client-centric solutions based on project specifications and development best practices
- Worked onsite directly with clients in Melbourne and Sydney, Australia
- Supported project needs by designing robust testing scenarios.
Software Quality Engineer
Accenture, Inc.
06.2005 - 12.2008
- Performs various software testing such as Functional, System Regression, End to End Testing, Performance of client's application systems
- Designed test plans, scenarios, scripts, or procedures and determined standards for product quality and readiness
- Maintained extensive library of test cases, updating for current needs using Mercury Test Suite
- Documented software defects and reported defects to software developers
- Develops automated test scripts using Mercury Virtual User Generator
- Setup test scenarios
- Run Performance Testing, analyzes and posts Test Run Results using Mercury Performance Center (LoadRunner)
- Participated in specifying and evolving QA and testing processes
- Managed and executed software testing lifecycle.
Education
Bachelor of Science - Electronics And Communications Engineering
Pamantasan Ng Lungsod Ng Maynila
Manila03.2004
Photovoltaic Systems Installation, TESDA NCII -
Skills
- People / Stakeholder Management
- Leadership and Team Management
- Software Quality Assurance
- Software QA Test Automation
- Test Planning and Execution
- Test Case Development
- Attention to Detail
- Critical Thinking
- Complex Problem Solving
- Agile Methodology
- Food Service
- Stock replenishment
- Store maintenance
- Cleanliness and hygiene
Languages
English
Full Professional
Timeline
Store Crew Member
Honeybee Foods (Canada) Corporation
05.2024 - Current
Software QA Tester
DCExcel BPO Service
01.2024 - Current
Workflow Management Team Lead
Google Operations Center, Inc.
03.2019 - 05.2023
Team Lead /Software QA Engineer
Cognizant Technology Solutions
08.2014 - 03.2019
Software QA Analyst
Affiliated Computer Services Inc
02.2011 - 07.2014
Senior Software Quality Assurance Engineer
Sabre Airlines Solutions
05.2010 - 01.2011
Software QA Test Analyst
Sandstone Technology Philippines, Inc.
12.2008 - 05.2010
Software Quality Engineer
Accenture, Inc.
06.2005 - 12.2008
Bachelor of Science - Electronics And Communications Engineering
Pamantasan Ng Lungsod Ng Maynila
Photovoltaic Systems Installation, TESDA NCII -
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