Lou Kerr
Grooming by Lou Anne
PORT ALBERNI,BC - British Columbia
1
Language
48
years of professional experience
Proactive professional with extensive experience in customer service and operations management. Known for exceptional problem-solving abilities and a commitment to fostering a collaborative work environment, ready to contribute to team success in a part-time role.
Work History
Owner/Operator
33 Years 4 Months- Managed daily operations, ensuring high-quality grooming services for diverse clientele.
- Developed and implemented efficient scheduling systems to optimize staff productivity and client appointments.
- Trained and mentored new employees on grooming techniques and customer service standards.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Over the past few years, I have worked alone, heading toward retirement. I worked with my remaining clients to find a suitable replacement groomer for them before I closed the business.
- I am looking for a part-time position to keep myself productive in my retirement years.
Veterinary Assistant
5 Years 4 MonthsEducation
Animal Health Technician - Large And Small Animals
Skills
Operational leadership
Documentation and reporting
Recruitment process
Strategic growth
Languages
English
Timeline
Owner/Operator
Grooming by Lou Anne
01.1993 - 05.2026Read More
Veterinary Assistant
Dr James Emerson
04.1978 - 08.1983Read More
Sheridan College
Animal Health Technician from Large And Small Animals
Read More