LOU-ANN HANN
Sooke,British Columbia
Summary
Order desk and remote customer service professional with a steady focus on accurate transactions and responsive support. Supports customers through order entry, payment processing, credits, invoicing, CRM recordkeeping, and dispatch coordination, helping teams resolve issues quickly and maintain reliable fulfillment.
Overview
27
27
years of professional experience
Work History
Order Desk / Customer Service
Islands West Produce
12.2023 - 07.2026
- Entered email, phone, and online customer orders accurately to ensure daily fulfillment.
- Processed credits, invoices, and payments while ensuring accuracy of customer records.
- Clarified dispatch routes to ensure efficient delivery processes. and coordinate with internal teams to support timely deliveries.
Remote Customer Service Agent
DCM Management
Victoria, BC
10.2022 - 09.2023
- Answered inbound customer calls and processed online purchase orders accurately and efficiently.
- Provided customer support via email and live chat, delivering clear product information and resolving inquiries.
- Assisted online purchasing customers in a remote environment, ensuring smooth transaction experiences.
- Update CRM/database records with accuracy, confidentiality, and attention to detail.
Sales Coordinator / Administration
Richards Packaging Inc.
Rocky View County, AB
08.2021 - 10.2022
- Prepared quotes and processed payments while coordinating effectively with customers and outside sales.
- Entered customer orders and facilitated quote-to-payment administration to ensure seamless transactions.
- Monitored inventory, freight options, pricing, and sales reports to enhance order fulfillment support.
Remote Customer Service Agent / Contract, Ontario Government
Compugen
Calgary, AB
03.2021 - 06.2021
- Handled inbound customer calls from home, providing accurate information and support in a professional call center environment.
- Secured 100% call quality review results by adhering to established service standards.
- Recorded confidential CRM information while efficiently scheduling COVID-19 vaccination appointments.
Western Customer Service
Martin Brower Ltd. of Canada
Calgary, AB
03.2008 - 04.2020
- Managed high-volume corporate accounts by addressing calls, inquiries, recalls, and service requests to ensure customer satisfaction.
- Handled customer credits, payments, orders, reports, filing, and invoicing to maintain accurate financial records and streamline operations.
- Coordinated with departments and vendors to facilitate issue resolution and enhance service alignment.
Collections / Customer Service
CBV Collections
Calgary, AB
01.2000 - 01.2007
- Managed customer account inquiries and payment discussions effectively by phone to ensure customer satisfaction.
- Addressed customer concerns through clear communication and active listening, leading to improved issue resolution.
- Maintained accurate account records while ensuring confidentiality and compliance with regulations.
Education
High School Diploma -
Edward Milne Secondary School
Sooke, BC06-1981
Skills
- Order Desk Support
- Order Processing
- Payment Processing
- Credits & Invoicing
- Customer Inquiry Resolution
- Complaint resolution
- Escalation Support
- Remote Customer Service
- Multichannel support
- Dispatch Coordination
- Microsoft Office
- Active Listening
Personal Information
Title: REMOTE CUSTOMER SERVICE & ORDER DESK SPECIALIST
Accomplishments
- Awarded by Western Union for increasing use of payment option 120%
Affiliations
- single handedly organized a team of 120 volunteers for a charity music festival
Timeline
Order Desk / Customer Service
Islands West Produce
12.2023 - 07.2026
Remote Customer Service Agent
DCM Management
10.2022 - 09.2023
Sales Coordinator / Administration
Richards Packaging Inc.
08.2021 - 10.2022
Remote Customer Service Agent / Contract, Ontario Government
Compugen
03.2021 - 06.2021
Western Customer Service
Martin Brower Ltd. of Canada
03.2008 - 04.2020
Collections / Customer Service
CBV Collections
01.2000 - 01.2007
High School Diploma -
Edward Milne Secondary School