Lorri Mazara-Pringle

Work History

Manager - Sales & Development

The Mobile Shop / Glentel

10.2012 - Current

Specialize in the product knowledge, sales and activations of cellular phones - multi-carriers & accessories.
Work as a team in a high-goal oriented environment, maintain sales growth year over year.
Customer service - teaching & activating customers smart phones & tablets.
Lead & coach team to reach full sales potential in a fast-paced sales environment & following EASY sales model.
Schedule management, coaching & training of staff to ensure customers are receiving company standards level sales flow and highest level of customer care. Teach how to achieve monthly sales goals and full solution sales model.
Engage with customers and develop a sales relationship with proven trust resulting in customer loyalty and referrals.
Ability to problem solve and find full solutions for both staff and customers daily.
Use GROW model (Goals, Reality, Options, Will) in the workplace to help staff reach full potential, set goals, overcome obstacles and find solutions.

Sales

Future Shop

Brockville

10.2009 - 10.2012

Specialize in the product knowledge, sales and activations of cellular phones, plans and accessories.
Work as a team in a high-goal oriented environment.
Customer service, teaching customers functions of smartphones and warranty issues.
Top cellular sales for 2010 and 2011.
Large customer base over ten years of providing exceptional customer care.

Sales & Office Administration

Mark's Stereo Centre / Bell Mobility

06.1997 - 10.2009

Possess excellent interpersonal, oral and written communication skills.
Ability to work accurately and efficiently in a fast-paced environment while performing job duties that demand a high level or organizational skills, high energy and multi-tasking capability.
Ability to assimilate a large amount of information on a daily basis in order to provide current information to sales, staff and customers - relating to rate plans, promotions, new products, pricing etc.
Provide all workplace administration including: benefits, recruitment, payroll support, maintaining computer records.
Maintain confidentiality on behalf of all staff and supervisors in two work locations.
Dictation of letters and reports.
Provide all calculations of hours worked, calculation earned and taken, sick days etc. for preparation of pay cheques.
Communicate directly with the benefit providers by telephone, computer and in person.
Provide guidance and advice on policies and procedures to staff and supervisors.
Provide customer service by telephone, computer and in person regarding customer concerns, payments of account by cash, cheques and credit cards.
Educate customers regarding product information, technical use of equipment, support procedures, rate structures etc.
Maintain all computer records regarding sales, purchases, inventory, accounts payable/receivable, commissions to sales associates, corporate commissions from Bell Mobility, preparation and submission of advertising to the media.
Specialize in the product knowledge and sales of cellular phones, plans and accessories.
Work as a team in a high-goal oriented environment.

Overview

Work History

Manager - Sales & Development

Sales

Sales & Office Administration

Education

Diploma - General Arts & Sciences

Ontario Secondary School Diploma - undefined

Skills

Skills And Awards

Timeline

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