GURKIRAT SINGH
Brampton,Ontario
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development and Sales Representative
Mazda Of Toronto
03.2023 - Current
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Team Lead
Borderworx Logistics Inc
09.2022 - 01.2023
- Supervised and mentored staff with my previous experience to make sure they were all proficient in the assigned tasks
- Supervised team members to confirm compliance with set procedures and quality requirements.
Lead Customer Service Representative
Purolator
08.2019 - 07.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Enterprise Rent A Car
01.2020 - 04.2020
- Worked as CSR at Montreal International Airport in handling national as well as international clients
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Senior Operations Representative
Concentrix
10.2017 - 07.2019
- Used specialized software to check the legitimacy of all the documents, including passports, national IDs and other official documents
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated customer data to identify and prevent fraudulent activities.
Customer Service Representative
Concentrix
07.2017 - 10.2017
- Sustaining strong client relationships by providing effective customer care for questions and complaints via phone calls, emails, and chat
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Business Management -
LaSalle College of Arts
Montreal, Quebec01.2022
BA Punjabi Hons. -
Sri Guru Tegh Bahadur College, Delhi University
Delhi, India01.2017
Skills
- Project Management and Productivity Tools
- MS Office
- Strong planning & critical thinking skills
- Analytical Thinking
- Detailed-oriented
- Multi-Tasker
- Administrative Skills
- Active Listening
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
OMVIC
Timeline
Business Development and Sales Representative
Mazda Of Toronto
03.2023 - Current
Team Lead
Borderworx Logistics Inc
09.2022 - 01.2023
Customer Service Representative
Enterprise Rent A Car
01.2020 - 04.2020
Lead Customer Service Representative
Purolator
08.2019 - 07.2022
Senior Operations Representative
Concentrix
10.2017 - 07.2019
Customer Service Representative
Concentrix
07.2017 - 10.2017
Business Management -
LaSalle College of Arts
BA Punjabi Hons. -
Sri Guru Tegh Bahadur College, Delhi University
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