Summary
Overview
Work History
Education
Skills
Education And Professional Development
Community Service
Languages
Volunteer at Habitat by Humanity (Calgary)
Work Availability
Timeline
Generic
Lorraine Zimunya

Lorraine Zimunya

Calgary,AB

Summary

Dedicated and results-driven Implementation Consultant with 8+ years of experience in successfully deploying and integrating software solutions for diverse clients. With a demonstrated ability to take a holistic problem-solving approach to identify areas of improvement and implement continuous improvement processes to increase efficiency.


Overview

10
10
years of professional experience

Work History

Senior Implementation Consultant

InEight Inc.
01.2021 - Current
  • Develop relationships with clients to align implementations with project specifications, regulatory requirements, and client goals.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.


Business Analyst

InEight Inc.
03.2020 - 01.2021
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Service Delivery Implementation Consultant

InEight Inc.
05.2018 - 03.2020
  • Reduced process lags and improved productivity by supervising implementation managers.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Evaluated implementation personnel training procedures, taking customer feedback and overall key performance metrics into account when designing future training guidelines.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.


Implementation Consultant

InEight Inc.
05.2016 - 05.2018
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of 80%.
  • Served as project driver and authoritative source for customers implementing SaaS solutions.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.

Project Engineer

Kiewit Inc.
04.2014 - 05.2016
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Determined and scheduled priorities as required to progress engineering work.
  • Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

Education

Bachelor of Science - Civil Engineering

Memorial University of Newfoundland
St John’s, NL
05.2014

No Degree - Business Analytics

Harvard Business School
Online
05.2022

No Degree - Professional Scrum Master

Improving
Online
09.2020

Skills

  • Software Implementation
  • Business Process Analysis
  • Client Relationship Management
  • Project Management
  • Training and Development
  • Customization and Configuration
  • Troubleshooting and Support
  • Cross-functional Collaboration
  • Change Management

Education And Professional Development

  • Business Analytics, 05/2022, Harvard Business School Online
  • Professional Scrum Master, 09/2020, Improving
  • Bachelor of Engineering, (Co-operative), 04/2014, Memorial University

Community Service

Volunteer at Habitat by Humanity

Languages

English
Full Professional
Shona
Full Professional

Volunteer at Habitat by Humanity (Calgary)

Actively participated in the construction  of homes for local families in need, demonstrating a strong commitment to community service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Implementation Consultant

InEight Inc.
01.2021 - Current

Business Analyst

InEight Inc.
03.2020 - 01.2021

Service Delivery Implementation Consultant

InEight Inc.
05.2018 - 03.2020

Implementation Consultant

InEight Inc.
05.2016 - 05.2018

Project Engineer

Kiewit Inc.
04.2014 - 05.2016

Bachelor of Science - Civil Engineering

Memorial University of Newfoundland

No Degree - Business Analytics

Harvard Business School

No Degree - Professional Scrum Master

Improving

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Lorraine Zimunya