Christina Desrosiers
Consultant
London,Canada
Summary
Experienced implementation consultant prepared for senior role. Expertise in project management, software deployment, and stakeholder engagement. Strong focus on team collaboration and delivering results. Adaptable to changing needs and reliable under pressure. Skilled in process optimization, client training, and technical troubleshooting. Known for excellent communication and leadership abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Implementation Consultant
Cority Inc.
05.2021 - Current
- Led end to end software implementations across multiple client industries, ensuring projects were delivered on time and within budget.
- Gathered and analyzed client requirements, translating business needs into system configurations and workflows.
- Configured and customized enterprise applications (e.g., EHSQ, ERP, CRM) to align with client processes and compliance standards.
- Facilitated workshops and training sessions for client stakeholders, improving adoption and user proficiency.
- Managed stakeholder communication, serving as the primary liaison between clients, technical teams, and leadership.
- Developed business rules, workflows, and integrations to optimize system functionality and support client goals.
- Created documentation and sign off templates to standardize implementation processes and ensure audit readiness.
- Troubleshot and resolved complex system issues, including email log errors, role permissions, and workflow transitions.
- Mentored junior consultants, providing guidance on best practices and project delivery methods.
- Drove process improvement initiatives, identifying opportunities to streamline configuration and enhance client satisfaction.
Return to Work/Claims Management, Environmental and Health & Safety
General Dynamics Land Systems – Canada (GDLS-C)
London, Ontario, Canada
01.2003 - 05.2021
- Responsible for managing all Workplace Safety and Insurance Board (WSIB) and Sickness and Accident (S&A) claims for Unionized (approx. 500 employees) and Non-Unionized employees (approx. 2000 employees) , implementing, monitoring and facilitating return to work programs primarily determining suitable job placements for employees with physical impairments matching physical demands of jobs with capabilities of employees. In addition, I am responsible for:
- Deliver education and training to employees at all levels and contract employees on WSIB, S&A, Medical and Health & Safety processes
- Consult/interact with on-site Physician, Occupational Health Registered Nurse and Physiotherapist on Disability Management
- Chair the Occupational Rehabilitation meeting in relation to all WSIB and Sickness and Accident claims
- Investigate Violence and Harassment claims
- Investigating injury/illness claims to determine compatibility with accident history
- Promoting pro-active interventions to eliminate/reduce workplace accidents
- Analyze WSIB NEER statements
- Represent the company in WSIB appeals
- Supported remote facilities in other provinces with respect to injury management
- Development and maintenance of databases used for injury reporting and injury management
- Creating safety metrics for injuries (First Aid, Health Care and Lost Time)
- Coordinate ergonomic assessments and Physical Demands Descriptions/Analysis
- Writing and maintaining all procedures with respect to injury investigation, return to work/remain at work programs, WSIB Management and modified work offers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- GDLS-C manufactures Light Armoured Vehicles (LAVs), their components and provides maintenance services and training for a global customer base. There are approximately seventeen hundred employees represented by engineering, manufacturing, research and development, quality control, maintenance, support and administration. These employees are distributed over four sites including one unionized (UNIFOR) site in the city of London. All sites fall under the scope of my responsibilities.
Records Control Clerk
Workplace Safety and Insurance Board
London, Ontario, Canada
01.2000 - 01.2001
- Processed, coded, stored and retrieved records and documents for all WSIB files in Southwestern Ontario
- Followed schedules for retaining and the disposal of documents and files according to established policies and procedures
- Compile reports on activities within record services
- Review files periodically to ensure they are complete and properly classified
Education
Human Resource Business -
Fanshawe College
London, ON01.2018
Skills
- Prepare, implement and monitor return to work, remain at work and work trial programs
- Accident investigation
- Employee accommodation
- Violence and harassment investigation
- EHS policy, procedure and program development
- Wellness and EFAP
- EHS communication
- Training program development and delivery
- Working knowledge of most computer programs; Cority, Parklane, Smarttime, Ceridian Insync HR Software, MS Word, Outlook, Lotus Notes, Power Point, Excel, Access, Publisher and Internet
- Business analysis
- Software implementation
Certification
- WSIB Training – Claims management certifications, five part training series surrounding the WSIB, NEER, Inspecting your workplace
- Fundamentals of Disability Management
- Violence & Harassment training
- Health & Safety in the workplace
- Trained in Microsoft Office (2016), Parklane Systems, Outlook, Lotus Notes, Ceridian (Smarttime) and INFOR
- Internal Auditing
- ISO 45001:-2018 Understanding the Requirements
- Level One Joint Health and Safety Committee Training
- High Performance People and Team Training
Timeline
Senior Implementation Consultant
Cority Inc.
05.2021 - Current
Return to Work/Claims Management, Environmental and Health & Safety
General Dynamics Land Systems – Canada (GDLS-C)
01.2003 - 05.2021
Records Control Clerk
Workplace Safety and Insurance Board
01.2000 - 01.2001
Human Resource Business -
Fanshawe College