LORILIE BARTOLAY
Edson,AB
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 12 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
RENZO GROUP INC.(TIM HORTONS)
02.2010 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Achieved 19sec target from speed of service on drive thru with over 140 cars per hour.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
RESTAURANT MANAGER
Chowking Restaurant
10.2000 - 12.2018
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Increased sales by 10% year over year.
Education
No Degree - Business Administration
CAPSTONE EDGE COLLEGE
Calgary, AB07.2023
Bachelor of Science - BHRM
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA MESA MANILA PHILIPPINES05.2000
Skills
- Regulatory Compliance
- Shift Management
- Organization and Prioritization
- Performance Improvement
Timeline
Restaurant Manager
RENZO GROUP INC.(TIM HORTONS)
02.2010 - Current
RESTAURANT MANAGER
Chowking Restaurant
10.2000 - 12.2018
No Degree - Business Administration
CAPSTONE EDGE COLLEGE
Bachelor of Science - BHRM
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
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