Lori Jackart
Maple Ridge,BC
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers.
Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Well-traveled Transit operator with proven track record of safely and efficiently transporting passengers around city.
Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Transit Bus Operator
Coast Mountain Bus
04.2005 - Current
- Operated with safety and skill to avoid accidents and delays.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Medical Office Assistant
Image Optometry
02.2004 - 12.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Resident Care Aide
Inglewood Care Centre
06.1994 - 09.1998
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
No Degree - Medical Office Assistant
Academy of Learning
Maple Ridge, BCNo Degree - Resident Care Attendant
Capilano College
North Vancouver, BC06.1994
Skills
- Safe Driving
- Defensive Driving
- Schedule Adherence
- Adaptive Decision Making
- Inclement weather driving
- Route Navigation
- Passenger Assistance
- Bus Operation
- Passenger Service and Safety
- Commercial Drivers License CDL
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of unifor 111 in the development of a bill to mandate barriers on all new buses. For driver protection.
Additional Information
My Top speed for typing was 55 WPM but will not take me long to get to this speed with practice.
Timeline
Transit Bus Operator
Coast Mountain Bus
04.2005 - Current
Medical Office Assistant
Image Optometry
02.2004 - 12.2005
Resident Care Aide
Inglewood Care Centre
06.1994 - 09.1998
No Degree - Medical Office Assistant
Academy of Learning
No Degree - Resident Care Attendant
Capilano College
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