Lori Huskinson
Greater Sudbury,ON
Summary
Dedicated Business Manager known for exceptional problem-solving and multitasking abilities. Experience in managing clinic operations while implementing process improvements that enhance customer satisfaction and team productivity.
Overview
21
21
years of professional experience
Work History
Business Manager
Azilda Family Foot Care
Azilda, Ontario
11.2022 - Current
- Oversee the daily operations of the foot care clinic, ensuring efficient service delivery.
- Coordinate staff schedules and training to enhance team performance and service quality.
- Manage the inventory of medical supplies and equipment, maintaining optimal stock levels.
- Address patients' questions and concerns regarding products and services.
- Implement process improvements to streamline operations and reduce costs.
- Manage budgeting, forecasting, and financial analysis processes to ensure financial health.
- Delegate work to staff, setting priorities, and goals.
- Monitor payments due from patients, and promptly contact patients with past-due payments.
- Resolve patient inquiries in a timely manner while maintaining positive relationships with clients.
- Create spreadsheets in Excel to track data such as vacation requests, sick days.
- Guide employees in handling difficult or complex problems.
- Recruit, interview, and select employees to fill vacant roles.
- Perform accounting functions such as accounts payable and receivable, payroll processing, bookkeeping, and general ledger activities.
Clinical Specialist
Azilda Family Foot Care
Azilda, Ontario
09.2015 - Current
- Coordinate team efforts to enhance patient follow-up processes.
- Educate patients on foot care techniques and preventive measures.
- Document patient interactions and treatment progress in electronic health records.
- Provide training and mentorship to junior staff on clinical procedures.
- Assess patient needs and developed individualized care plans.
- Attend seminars and training programs
- Escalate product issues to supervisors for prompt resolution.
- Perform laser therapy on patients.
- Assess all incoming custom-made orthotics, ensuring quality control.
- Dispense custom-made orthotics to patients while providing education.
- Fit, order, and dispense footwear to patients.
- Perform in-house orthotic modifications using a variety of tools in the lab.
Office Administrator
Azilda Family Foot Care
Azilda, Ontario
09.2005 - 09.2015
- Managed scheduling and coordination of patient appointments for foot care services.
- Maintained patient records and ensured accurate data entry in electronic systems.
- Handled phone inquiries, providing information on services and addressing patient concerns.
- Organized office supplies and maintained inventory for efficient daily operations.
- Facilitated communication between medical staff and patients to ensure clear understanding.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education
Ontario College Advanced Diploma - Respiratory Therapy Program
Canadore College of Applied Arts and Technology
North Bay, ON06-2005
Graduate Certificate - Pre Health Sciences
Cambrian College of Applied Arts And Technology
Greater Sudbury05-2002
Skills
- Customer relationship management
- Problem solving
- Employee recruitment
- Business administration
- Financial management
- Multitasking Abilities
- Team leadership
- Payroll and budgeting
- Workflow optimization
- Bookkeeping
- Technical support
- Banking operations
- Scheduling and calendar management
- Conflict management
Timeline
Business Manager
Azilda Family Foot Care
11.2022 - Current
Clinical Specialist
Azilda Family Foot Care
09.2015 - Current
Office Administrator
Azilda Family Foot Care
09.2005 - 09.2015
Ontario College Advanced Diploma - Respiratory Therapy Program
Canadore College of Applied Arts and Technology
Graduate Certificate - Pre Health Sciences
Cambrian College of Applied Arts And Technology