Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEHINDE ADEBOLA Bakare BAKARE Kehinde

Winnipeg,MB

Summary

Address: Winnipeg, Manitoba PROFILE SUMMARY A skilled and efficient professional with extensive experience in customer service and office administration, dedicated to managing client relationships for business development. Successful in leading teams and achieving results.

Overview

18
18
years of professional experience

Work History

Business Manager

First Bank
01.2013 - 08.2023
  • In 4 (four) different branches of the Bank between, till 2023
  • Lead the deployment of the digital-forward value proposition of the Retail Banking segment to increase customer growth and retention
  • Growing the branch’s sales and profitability quota by coordinating strategy definition, developing new business models, and securing key partnerships
  • Increasing the usage of the bank’s services and channels by putting together solutions that meet the specific needs of each customer segment via integration of internal solutions and solutions from 3rd parties
  • Driving Digital Commerce execution strategy to outperform market growth projections
  • Providing market and client feedback about various products to relevant stakeholders; Interacting with relevant team members to constantly review and prioritize customer needs
  • Innovatively motivated and mentored team members and led the aggressive marketing and sale of the Banks’ products
  • Driving revenue through creative sales techniques with strong public relations leadership, and client and employee relations skills
  • Developing and maintaining a strong relationship with all customers and performing regular customer visits using a structured customer visitation plan
  • Oversaw the steady increase in the profitability of the Bank
  • Consistently surpassed savings deposit, accounts opening, term deposit and income/other fees targets
  • Spearheaded a significant increase in market share within the designated region.

Relationship Manager

First Bank
01.2007 - 01.2013
  • Successfully identified prospects, evaluated their financial needs, and proposed new business opportunities through superior consultative and negotiation skills
  • Planned and carried out all activities to pursue monthly and annual objectives via customer onboarding, campaigns, and customer retention programs
  • Implemented strategies to drive the daily/weekly performance to ensure sustainable growth in the retail business
  • Successfully deployed point of sales terminals to customers which helped increased the bank deposits by 45%
  • Deepened and secured existing and new business relationships through the provision of excellent service and tailor-made solutions
  • Control expenditure both within branch discretionary limit and under the approved budget ceiling
  • Achieved budgeted growth within the agreed and approved criteria
  • Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates of customer households and increase customer service scores
  • Responded to customer inquiries and provided information on bank accounts, policies, products, and services.

Executive Trainee, Branch Operations

First Bank of Nigeria
01.2006 - 01.2007
  • Successfully managed and processed customer cash, cheque deposits, transfers, and other related banking transactions
  • Managed customers’ accounts and digital banking issues
  • Ensure prompt resolution of customer complaints
  • Ensured timely rendering od reports and issuance of AdHoc statement of account
  • Promptly resolved customer inquiries and queries.

Education

Bachelor of Arts (BA) - Mass Communication

Babcock University
2004

MBA -

National Open University
2016

Diploma - Public Relations and Strategic Communications

University of Winnipeg

Skills

  • Client Relationship Management
  • Financial Analysis & Planning
  • Customer Relations
  • Sales and Marketing
  • Stakeholder Management
  • Relationship Management
  • Key Accounts Management
  • Business Development
  • Territory Expansion
  • Retail Banking
  • Leads Generation
  • Team Management
  • SKILLS HIGHLIGHTS
  • Professionalism: Broad knowledge of retail banking, sales, and business development Shows pride in work and achievements; - Demonstrates professional competence and mastery of subject matter; - Conscientious and efficient in meeting commitments
  • Communication: Speaks and writes clearly and effectively; -Listens to others, correctly interprets messages from others and responds appropriately; -Asks questions to clarify and exhibits interest in having two-way communication; -Tailors language, tone, style, and format to match the audience; -Demonstrates openness in sharing information and keeping people informed
  • Presentation Skills: Proficient in Delivering impactful presentations and communicating complex data effectively
  • Time Management & Multi-tasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines
  • Relationship Management:
  • Ability to manage relationships, motivate, organize, and establish rapport
  • Complex Problem-Solving Skills: Identify complex problems and review information to evaluate options and implement solutions
  • Soft Skill:
  • Possess emotional intelligence, analytical skills, leadership skills, and problem-solving skills
  • Technical Skills:
  • Proven experience using in-house/bespoke computer systems for data entry including Microsoft Office Suite, DocuSign, Adobe Acrobat, and Google Workplace
  • Staff Management
  • Verbal and Written Communication
  • Retail Operations Management
  • Employee Motivation
  • Customer Relationship Management

Timeline

Business Manager

First Bank
01.2013 - 08.2023

Relationship Manager

First Bank
01.2007 - 01.2013

Executive Trainee, Branch Operations

First Bank of Nigeria
01.2006 - 01.2007

Bachelor of Arts (BA) - Mass Communication

Babcock University

MBA -

National Open University

Diploma - Public Relations and Strategic Communications

University of Winnipeg
KEHINDE ADEBOLA Bakare BAKARE Kehinde