Lori Hayward
Fredericton,Canada
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Coordinator
Partners in Canadian Veterans Rehabilitation
11.2022 - Current
- Coordinate intake referrals, call participants to explain program, provide Portal access, Schedule intake interviews
- Process documents returned by Participants to ensure timely access to services
- Provide support to Rehabilitation Team, Providers, communicate/coordinate consults to other medical providers
Client Service Manager
Brunswick Hall Parkland Fredericton
01.2020 - 03.2022
- Manages and directs the delivery of health services to all clients
- The CSM leads the Health Services Team and works collaboratively with the facility Management Team to provide quality services to clients
- Responsibilities and accountabilities of the position include: Assessing, planning, evaluating, and responding to client needs;
- Supervising and leading the Health Services Team and overseeing provision of quality health services;
- Collaborating with the other health care / service providers involved in the client’s health services;
- Directing and managing health services human resources; Hiring, Discipline, Grievances
- Monitoring and supporting adherence to the Health Services Department Standards; DSD
- Completing all duties in a way which is consistent with Shannex’s Philosophy of Service: Your life
- Your choice
- Your Home
- Teaches Medication Administration Course; Oversees the medication administration system policies and guidelines and discusses opportunities or concerns with Pharmacy
- Coordinates and conducts Managed Risk Meetings with clients and/or family/responsible parties when necessary
- Discusses recommendations and plans for change in service package or additional care with clients and / or family/responsible party following health assessment update
- Collaborates with the CSC to evaluate clients to determine the extent to which health services needs are being met; collaborates with other members of the team and alters service plans as necessary
- Arranges assessments, follow-up tests, blood work, etc
- As required
Licensed Practical Nurse
Extra Mural Program
01.2018 - 01.2020
- Community Nursing Visits, Vitals, Wound Care, Injections, Wellness checks
Licensed Practical Nurse
Upper Valley Regional Hospital
01.2017 - 01.2018
- Floor nurse; Vitals, Post Op Care, Wound Care, Medication Administration
Registered Practical Nurse
William Osler Health System
01.2012 - 01.2017
- Manage patient treatment from medication to wound care in Acute Surgical Unit and care for post-operative patients including all documentation from admission
- Liaise between patients, physicians, CCAC to communicate patient treatment plans; instruct patients and family members on proper discharge care
- Perform IV insertion and CVAD maintenance, NG insertion, blood transfusions, IV Infusions, medication administration, post-op Care, PCA supervision and care, doppler and bladder scanner use, TPN protocol, phlebotomy, catheter insertion/removal, wound drain removal, chest tube care and maintenance, fluid balance, CBI’s care and maintenance, ostomy care, vac dressings
- Conduct assessments and liaise with doctors and nurses to develop care plans; monitor progress and make suggestions to amend the plan to enable fast discharge, form completion, detailed patient notes, electronic charting
- Provide direct personal care to patients, in a manner that encourages independence, support, comfort; in accordance with established policies and procedures
- Collaborate with patient and their families to help them work towards achievement of identified care goals as per care plan and instill hope at all times
- Educate patients and their families on disease processes and broad aspects of therapeutic regimens, including medication and pain management techniques
- Participates in quality activities and continuous improvement initiatives
- Facilitate care after discharge
- Float pool to all inpatient units
- Pressure Ulcer Prevalence Audit and New Delirium Order Set
- Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM Database Entry (Sales force, NetSuite), VIOP, Web Portals (Citrix), Typing 50 WPM
Registered Practical Nurse
VON Flu Clinic
09.2012 - 12.2012
- Conducted assessments within the clinical settings; administered vaccines and monitored patients thereafter; provided strategy and intervention to manage anaphylaxis
Multidisciplinary Clinical Supervisor
Homecare Canadian Red Cross
01.2009 - 01.2012
- Supervised up to 50 PSW staff including performance management and progressive discipline; trained them in company policies and procedures
- Developed and implemented nursing care plans; conducted home visits and ensured patient satisfaction at all times, Average client load: 300 clients
- Liaised with multidisciplinary health team to coordinate discharge plan for patient
- Acted as a resource between client, other providers, physician, family and personal care worker to coordinate and deliver personalized care
- Reported and Monitored WSIB claims, requested documentation when required from Physician and Staff, developed modified duties as needed
RAI Coordinator/RPN (Casual)
Extendicare
01.2009 - 01.2011
- Collected blood, stool and other laboratory specimens and prepare for lab testing
- Provide training on EMR PointClickCare and RAI MDS 2.0 to registered staff
- Supervised clinical oversight for 26-bed unit; developed patient care plans, including assessments, evaluations and nursing
- Administered medications including antibiotics and narcotics; monitored results looking for potential side effects, adverse reactions and pain
- Treatments including Dressings, Injections, etc
Clinical Lead
PointClickCare/Wescom Solutions
01.2008 - 01.2011
- Followed up with clients to ensure optimal customer satisfaction; resolved questions regarding software use and provided training when required, bug investigation and escalation
- Acted as Clinical Lead Support point of contact for all US and Canadian major nursing home chains, and SNFs
- Managed a call center team of 10 staff
- Provided product training to internal staff and Customer
- Acted as Liaison between Product/Development, Data Services, QA, Road Shows, Assist Implementation staff with new onboarding and go live of new facility roll outs
Registered Practical Nurse
We Care Home Health Services
01.2007 - 01.2008
- Visited clients in various facilities and private homes in the GTA; provided personal care, monitoring of vital signs, obtaining new orders when needed
- Performed assessments as required, checked blood sugars, S/C, I/M injections; medication administration and treatments as ordered
Registered Practical Nurse
Extendicare
01.2006 - 01.2007
- Unit charge nurse in a long term care setting
- Additional work experience includes 8+ years working as a Licensed Practical Nurse in various settings such as long-term care, nursing homes and hospitals in Nova Scotia (Wolfville Nursing Home and Kentville Regional Hospital)
Education
No Degree - Practical Nursing
NSCC
Dartmouth, NS07-2000
Skills
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Medical terminology
- Crisis intervention
- Multidisciplinary team collaboration
- Nursing background
- Time management
Languages
English
Professional Working
Certification
Non Voilent Crisis Intervention
CPR/First Aid
CRC/Vulnerable Sector
Drivers License
Timeline
Care Coordinator
Partners in Canadian Veterans Rehabilitation
11.2022 - Current
Client Service Manager
Brunswick Hall Parkland Fredericton
01.2020 - 03.2022
Licensed Practical Nurse
Extra Mural Program
01.2018 - 01.2020
Licensed Practical Nurse
Upper Valley Regional Hospital
01.2017 - 01.2018
Registered Practical Nurse
VON Flu Clinic
09.2012 - 12.2012
Registered Practical Nurse
William Osler Health System
01.2012 - 01.2017
Multidisciplinary Clinical Supervisor
Homecare Canadian Red Cross
01.2009 - 01.2012
RAI Coordinator/RPN (Casual)
Extendicare
01.2009 - 01.2011
Clinical Lead
PointClickCare/Wescom Solutions
01.2008 - 01.2011
Registered Practical Nurse
We Care Home Health Services
01.2007 - 01.2008
Registered Practical Nurse
Extendicare
01.2006 - 01.2007
No Degree - Practical Nursing
NSCC
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