Quincy Hudgens
Red Bluff
Summary
Compassionate Patient Care Coordinator experienced in directing high-quality patient care programs and advocating for diverse patient populations. Achieved improved patient satisfaction rates and streamlined care processes through effective communication and interdisciplinary collaboration. Focused on enhancing healthcare service delivery while maintaining operational efficiency and regulatory compliance.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Gainwell Technologies
Roseville
07.2024 - 06.2026
- Conduct assessments to identify individual member care needs and references to provide high-quality care coordination. Collaborate with members/legal representative, health plan, and providers, community-based organizations (CBO), interpreters and others to aid members in accessing dental care. Work with members and providers to coordinate necessary dental care. Leverage dignity of resources, or combination of resources, to assist the member in coordinating care. Remove barriers to care such as assisting with appointments, transportation, language assistance. Identify members with special healthcare needs or other identified target populations that are eligible for case management. Monitor whether members are actively receiving appropriate care/scheduled care and complete their goals. Maintain and record decisions, actions, and outcomes for members receiving care coordination. Set up tasks, reminders and follow up on missed appointments.
- Coordinated patient care plans with healthcare providers and support staff.
- Managed patient referrals and follow-up appointments efficiently.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Utilized electronic health record systems to maintain accurate patient information.
- Educated patients about treatment options and healthcare resources available.
- Facilitated communication between patients and healthcare professionals effectively.
- Streamlined processes for handling patient inquiries and concerns promptly.
- Assisted in the development of policies to improve care coordination practices.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Provided crisis intervention services to address immediate patient needs.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Conducted initial assessments and evaluations of patients' needs.
- Provided emotional support to patients dealing with difficult health issues.
- Developed individualized service plans based on assessment findings.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Ensured compliance with state regulations related to healthcare service provision.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Referral Associate/Dental Receptionist
Feather River Hospital
Corning
01.2022 - 04.2024
- Kept files organized, performed data entry, and answered phone calls.
- Ensure all specialty referrals, external and internal referrals are processed and sent to proper request.
- Performed insurance verification and authorization through multiple insurance services
- Prepared charts for urgent, ASAP, and non-urgent referrals to ensure timely processing. for urgent, asap and non-urgent referrals
- Assisted all doctors PA-C, MA and front office staff with computer related issues and programs and various clerical needs, assisted patients with referral process understanding, customer service and emotional related prayer needs.
- Managed patient scheduling and appointment confirmations for dental services.
- Managed patient check-in process to streamline appointments and reduce wait times. and check-out procedures efficiently.
- Maintained patient records and ensured confidentiality compliance.
- Assisted dental staff with administrative tasks and daily operations.
- Handled insurance verifications and processed billing inquiries promptly.
- Communicated with patients regarding treatment plans and follow-up care.
- Developed positive relationships with patients to enhance their experience.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Welcomed patients at the front desk, assisting them with paperwork and insurance verification., provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists based on dentist instructions.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Addressed patient inquiries regarding accounts and dental services to provide clarity. from patients regarding their accounts or dental services offered.
- Educated patients on proper oral health care instructions and preventive measures.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Monitored supply levels within the office and ordered new materials as needed.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Medical Assistant
In-Home Supportive Services Caregiver
Oakley
01.2018 - 07.2020
- Provided comprehensive medical care to patients
- Coordinated financial and scheduled medical services, facilitating transportation to medical appointments
- Prepared and served healthy meals, managing shopping and cleanup to promote nutrition and well-being
- Cleaned all rooms and home ensuring a safe and sanitary environment
Administrative Assistant
Carol Hatton Breast Care Center
Monterey
07.2016 - 09.2017
- Administered, coordinated, and evaluated the patient registration, check-in, and checkout process.
- Administered, coordinated, and evaluated patient registration, check-in, and checkout processes to enhance patient experience
- Operated multi-line phone system to efficiently relay messages and greet visitors and patients.
- Scheduled and coordinated mammograms, diagnostic ultrasounds, 3D ultrasounds, and bone density appointments to optimize patient access to services
- Assisted nurses, techs, and director with various clerical duties
- Prepared scheduled registration and reports for next day patients
- Obtained referrals for appointments and ensured accurate diagnoses for Medicare patients to facilitate appropriate care
- Distributed mail, sent yearly mammogram reminders and ultrasound order
Patient Access Representative I
Community Hospital of the Monterey Peninsula
05.2012 - 07.2016
- Registered all patients for various visits including emergency room, behavioral health, laboratory, radiology, oncology
- Ensured patient demographics were current and accurately updated to facilitate seamless care
- Verified and authorized insurance for patients.
- Trained staff across various departments in healthcare settings
- Collaborated closely with doctors, staff, and patients in emergency room
- Answered multiline phone and used multiple computer programs for smooth patient process
Administrative Office Coordinator
Feather River Hospital
Paradise
07.2005 - 12.2009
- Supervised 5 department secretaries, assist 3 oncologists and department director with an array of various clerical duties and support
- Coordinated staff and patient events, including successful fundraising initiatives for cancer center.
- Scheduled support groups for effective patient engagement
- Scheduled all patients for specialty appointment
- Performed insurance verification and authorization
- Collected co-pays, chart preparation for following day patients
- Assisted all staff with computer related issues and programs
- Coordinated all new patients and families for all oncology needs personally and medically
- Hired, trained, and mentored new employees on the delicacy of working together in to ensure the patients best care for in all areas of oncology including physical, spiritual, emotional, and medical
Education
GED -
Adult Care Center
Mesa, AZSkills
- Care coordination
- Case management
- Patient assessment
- Care planning
- Patient education
- Patient advocacy
- Referral processing
- Healthcare communication
- Documentation proficiency
- Electronic health records
- Medical terminology
- Regulatory compliance
- HIPAA compliance
- Quality assurance
- Process improvements
- Organizational standards
- Healthcare operations
- Workflow management
- Scheduling
- Data entry
- Client relationship management
- Patient relationship management
- Treatment Planning
- Needs assessment
- Community outreach
- Multidisciplinary team collaboration
- Team collaboration
- Clear communication
- Verbal and written communication
- Conflict resolution
- Emotional intelligence
- Active listening
- Empathy building
- Cultural sensitivity
- Time management
- Multitasking and organization
- Task prioritization
- Problem solving
- Problem-solving
- Organizational skills
- Strategic planning
- Empathy and compassion
- Patient satisfaction
- Patient relations
- Organizational goal development
- At-home care instruction
- Medical clinical procedures
- Task prioritization
- Excellent communication
- Patient relations
- Patient satisfaction
- Organizational goal development
- Multitasking
- Regulatory compliance
- Medical clinical procedures
Timeline
Care Coordinator
Gainwell Technologies
07.2024 - 06.2026
Referral Associate/Dental Receptionist
Feather River Hospital
01.2022 - 04.2024
Medical Assistant
In-Home Supportive Services Caregiver
01.2018 - 07.2020
Administrative Assistant
Carol Hatton Breast Care Center
07.2016 - 09.2017
Patient Access Representative I
Community Hospital of the Monterey Peninsula
05.2012 - 07.2016
Administrative Office Coordinator
Feather River Hospital
07.2005 - 12.2009
GED -
Adult Care Center