Lori Garland
Huntsville
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Dining Room Supervisor
Port Cunnington Lodge
04.2024 - 11.2024
- Circulated throughout the dining room to assess the general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
- Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and promptly.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Restaurant Front of House Manager
Huntsville Brewhouse - Lake of Bays Brewing Co
10.2019 - 10.2023
- Managed day-to-day FOH operations to drive quality, restaurant standards, and meet customer expectations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated with back-of-house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
Restaurant Server
Huntsville Brewhouse - Lake of Bays Brewing Co
04.2018 - 10.2019
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Skills
- Guest relations
- Point of sale systems
- Teamwork and collaboration
- Customer service
Timeline
Dining Room Supervisor
Port Cunnington Lodge
04.2024 - 11.2024
Restaurant Front of House Manager
Huntsville Brewhouse - Lake of Bays Brewing Co
10.2019 - 10.2023
Restaurant Server
Huntsville Brewhouse - Lake of Bays Brewing Co
04.2018 - 10.2019
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