Lori-Anne Mack
Edmonton,AB
Summary
Dynamic and results-oriented professional with a proven track record at Wayside Farm, adept in records management and work relations. Excelled in multitasking and organization, enhancing team productivity by effectively resolving work related issues. Demonstrates exceptional problem-solving abilities and computer skills, ensuring high levels of customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Unit Clerk (2 Week Practicum)
Newport Harbour Seniors Community
03.2024 - 04.2024
- Delivered clerical support by handling range of routine and special requirements.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Interacted with customers by phone, email, or in-person to provide information.
- Kept inventory of supplies, ordered, received and put away
Medical Office Assistant (1 Week Practicum)
Sunup Medical Center
02.2024 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
Farm Manager
Wayside Farm
04.2006 - 08.2023
- Utilized strong analytical and problem solving skills to address operational issues
- Established standard operating procedures for all farm operations including safety protocols
- Observed animals for signs of illness, injury or unusual behavior
- Facilitated communication between departments within the organization to optimize efficiency
- Established and maintained a safe working environment in compliance with health regulations
- Ensured compliance with government regulations related to agricultural practices
- Kept detailed records to meet CFIA and BCCMB guidelines and yearly audit
Morning Merchandising Manager
Chapters
07.2009 - 09.2010
- Optimized store displays and appearance via strategic merchandising.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored inventory levels and product sales to determine purchasing needs.
Education
Certificate - Unit Clerk/MOA
Medical Reception College
Calgary, AB05.2024
High School Diploma -
Abbotsford Senior Secondary School
Abbotsford, BC06.1993
Skills
- Computer Skills
- Appointment Scheduling
- Records Management
- Multitasking and Organization
- EMR Software
- Attention to Detail
- Patient Relations
- Problem-Solving
- Payment collection and processing
- Phone and Email Etiquette
- Medical Terminology
- Biohazard Waste Disposal
Additional Information
References
Jean Tran
Clinic Supervisor for Sunup Medical Center
(780) 222-2261
Mary Jane Sy
Unit Clerk at Newport Harbour
(403) 567-5100
Rick Shead
Farm Supervisor for Western Hatchery
(604) 850-4989
Timeline
Unit Clerk (2 Week Practicum)
Newport Harbour Seniors Community
03.2024 - 04.2024
Medical Office Assistant (1 Week Practicum)
Sunup Medical Center
02.2024 - 03.2024
Morning Merchandising Manager
Chapters
07.2009 - 09.2010
Farm Manager
Wayside Farm
04.2006 - 08.2023
Certificate - Unit Clerk/MOA
Medical Reception College
High School Diploma -
Abbotsford Senior Secondary School
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