Lorenzo Francisco
San Diego,CA
Summary
Personable, organized, and always prepared to learn additional skills while practicing leadership abilities.
Overview
9
9
years of professional experience
Work History
Operations Agent
Expeditors International of WA
11.2022 - Current
- Support strategic planning efforts through coordination with customers, carriers, company network, and receiving facilities.
- Focused on customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Implementation of new tools and strategies to maximize efficiency in day to day operations.
- Maintain compliance with industry regulations by obtaining a Dangerous Goods certification and applying corrective actions when necessary.
Prep/Line Cook
Radici
09.2021 - 09.2022
- Tasked with tracking and preparing the proper amount of portions needed for service on a nightly basis. Gained experiencing in forecasting demands and training new employees in an industry with high turnover rates throughout COVID
Camp Counselor
West End Racquet & Health Club
06.2021 - 08.2021
- Coordination of daily events and activities to keep the campers entertained and active. Leading a group of young campers each day taught me valuable lessons in responsibility, patience, and organization. I also gained valuable customer service experience in terms of dealing with parent requests and questions.
Intern/Research Assistant
Permiso Inc.
01.2020 - 01.2020
- Created templates to track marketing efforts to Permiso’s target markets and research new, emerging markets. Organized contact lists and contact tracking management.
Data Analysis Internship and Warehouse Screener
Expeditors
01.2016 - 01.2018
- I worked two summers as an intern for Expeditors Intl. First summer of 2016 taught valuable lessons in warehouse management and inventory tracking. The 2018 summer internship provided work in office and covered a variety of positions from data entry/analysis to office organization.
Education
Pre-business
University of Oregon
Skills
- Operational efficiency
- Scheduling coordination
- Process documentation
- Customer service
- Computer literacy
- Communication
- Flexibility
- Active listening
- Problem solving
- Adaptability
Timeline
Operations Agent
Expeditors International of WA
11.2022 - Current
Prep/Line Cook
Radici
09.2021 - 09.2022
Camp Counselor
West End Racquet & Health Club
06.2021 - 08.2021
Intern/Research Assistant
Permiso Inc.
01.2020 - 01.2020
Data Analysis Internship and Warehouse Screener
Expeditors
01.2016 - 01.2018
Pre-business
University of Oregon
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