Martin Garcia
Hayward
Summary
Operations Agent with extensive experience in coordinating shipments to meet service level agreements, ensuring timely pickups and deliveries. Proven ability to communicate effectively with customers and adapt to changing circumstances. Strong team player committed to operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Agent
Omnilogistics
Union City
10.2022 - 07.2025
- Coordinated domestic shipments to ensure timely transportation of goods.
- Maintained high standards for internal and external customer service delivery.
- Trained new staff on logistics procedures, policies, and best practices.
- Ensured compliance with FAA, TSA, and airport regulations during operations.
- Analyzed shipping costs to identify opportunities for cost reduction.
- Collaborated effectively within cross-functional teams to enhance operational efficiency.
Warehouse Material Handler
Omnilogistics
Union City
09.2020 - 10.2022
- Ensured accurate fulfillment of customer requests through efficient order picking.
- Maintained cleanliness and safety standards within the warehouse environment.
- Conducted quality assurance inspections of incoming materials prior to storage.
- Recorded inventory levels utilizing warehouse management systems for effective tracking.
- Operated pallet jack and forklift to load and unload shipments from delivery trucks.
- Collaborated with team members during peak periods to enhance operational efficiency.
Sales Team Member
Living Spaces
San Leandro
09.2016 - 09.2018
- Engaged customers with in-depth product knowledge to enhance shopping experience.
- Assisted customers in selecting furniture tailored to individual needs and preferences.
- Processed customer transactions efficiently at point of sale.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06-2015
Some College (No Degree) -
College of Alameda
Alameda, CASkills
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
- Operational efficiency
- Shipment coordination
References
References available upon request.
Timeline
Operations Agent
Omnilogistics
10.2022 - 07.2025
Warehouse Material Handler
Omnilogistics
09.2020 - 10.2022
Sales Team Member
Living Spaces
09.2016 - 09.2018
High School Diploma -
San Lorenzo High School
Some College (No Degree) -
College of Alameda
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