Lorenza Garay
Barrie
Summary
Dynamic Associate with proven success at Telecommunications CRA, excelling in customer engagement and conflict resolution. Demonstrated effective problem-solving and organizational skills while managing transactions and fostering loyalty.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty.
Overview
10
10
years of professional experience
Work History
Sales Associate
Telecommunications CRA
03.2015 - Current
- Engage customers at different levels, promote specific merchandise, sales , returns, cancellations.
- Manage bill disputes and de-escalations
- Handled transactions for new activation of accounts , sales, returns, efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business thru loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Mentoring - OJT
Rogers Communications
03.2015 - Current
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Science - Medical Office Administration
Everest
Barrie, ON09-2014
Skills
- Skilled managerial and administrative support
- Effective teamwork and collaboration
- Time management, organized and detail oriented
- Effective problem-solving
- Hobby- Photography
Languages
English
Full Professional
Spanish
Native or Bilingual
Guarani
Native or Bilingual
Portuguese
Professional Working
Timeline
Sales Associate
Telecommunications CRA
03.2015 - Current
Mentoring - OJT
Rogers Communications
03.2015 - Current
Associate of Science - Medical Office Administration
Everest
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