LORENA RAMIREZ
HAWTHORNE
Summary
Dynamic and dedicated server with over 5 years of experience in fast-paced dining environments, proven track record in providing exceptional customer service. Experienced in supervisory duties, including training and mentoring staff, coordinating shifts, overseeing daily operations, and ensuring adherence to company standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER
MOUNTAINGATE COUNTRY CLUB
01.2022 - Current
- Maintain composure and operational focus during a high-volume, fast-paced environment, and in detailed, high-stress, driven settings.
- Tailor delayed management strategies to individual guests.
- Deliver a warm, club-style service, anticipating members' preferences, tailoring drinks to their likes to create a personalized experience.
- Proactively tailored service by reviewing the daily tee sheet to anticipate family gatherings, business meetings, preferred pacing, and beverage expectations.
- Provided comprehensive, hands-on service from greeting to closing, handling beverage service, food service, and guest coordination to ensure a seamless, premium experience.
FLIK-LOUNGE AMBASSADOR
AIR FRANCE LOUNGE
06.2024 - 09.2024
- Managed guest inquiries, providing accurate information and assistance.
- Coordinated food and beverage services, ensuring quality and presentation standards.
- Assisted in training new staff on lounge operations and customer interaction protocols.
- Maintained professionality and efficiency while working closely with leadership.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
TARGET SERCURITY SERVICES
01.2020 - 01.2022
- Monitor live footage of the premises, indoors and outdoors.
- Enforce security protocols, including firewalls, intrusion detection systems, and encryption.
- Actively support team efforts and assist peers in other areas, while maintaining a positive and respectful attitude.
- Leverage de-escalation tactics and resources when responding to security incidents across the store.
- Conduct merchandise theft recoveries, and provide theft apprehension support as needed, strictly adhering to AP policies.
Education
High school -
LEUZINGER
01.2014
Skills
- Exceptional customer service
- Optimizing workflow
- Proficient in prioritizing tasks
- Minimizing waste
- Handling customer inquiries
- Maintaining a positive work environment
- Strong verbal communication skills
- Maintaining efficiency under pressure
- Inventory management
- Overseeing daily operations
Certification
FOOD AND BEVERAGE HANDLERS CARD, 01/01/29
Languages
English
Professional
Spanish
Professional
ASL
Limited
Timeline
FLIK-LOUNGE AMBASSADOR
AIR FRANCE LOUNGE
06.2024 - 09.2024
SERVER
MOUNTAINGATE COUNTRY CLUB
01.2022 - Current
TARGET SERCURITY SERVICES
01.2020 - 01.2022
High school -
LEUZINGER