Lorena Estrada
San Diego
Summary
Analytical, energetic, and adaptable social service professional with over nine years of experience. Experienced with tenant relations, property management, and conflict resolution. Track record of managing housing concerns and supporting community initiatives.
Overview
8
8
years of professional experience
Work History
Housing Assistant
San Diego Housing Commission
07.2023 - Current
- Processed annual recertification, interims, and rent increases for a caseload of over five hundred clients in the Section 8 Housing Choice Voucher Program.
- Understand, interpret, and apply Federal, State, and local housing rules and regulations
Program Coordinator
Palomar Health Hospital
09.2022 - 07.2023
- Maintained strict standards of confidentiality and managed assigned program caseload for victims of crime, including domestic violence, sexual assault and hate crime
- Performed intakes and assessments, while supporting all clinical recommendations.
- Established strategic partnerships with 82 community partners, expanding program reach and impact.
- Assisted individuals and families in setting up treatment options and services in Trauma Recovery Center.
Housing Specialist
San Diego Housing Commission
03.2021 - 09.2022
- Reviewed submitted COVID-19 Emergency Assistance Program applications for accuracy, completeness, and eligibility.
- Accurately determined payment based upon established eligibility criteria and program policies.
- Coordinated with selected tenant, landlord, and Finance to ensure all landlord forms are submitted and payment is properly disbursed.
- Supported quality assurance team by conducting comprehensive file audits and review all incoming appeals. Assigned over 4,000 appeals for amount disputes, rejections, and system ineligibilities.
- Verified property management on selected applications using CoreLogic.
- Assisted in facilitating the distribution of over $208 million in emergency rental assistance, utility assistance, and assistance for other costs related to housing to over 17,000 low-income households in the City of San Diego experiencing housing instability and financial hardship due to or during the COVID-19 pandemic.
Domestic Violence and Intake Lead
Home Start, Inc.
02.2020 - 03.2021
- Advocated for survivors of domestic violence and ensure safety and housing stability.
- Monitored budgets of over $135,000 and manage inquiries by providing information and linkage to internal and external resources.
- Prepared required reports to funding partners, including program outcomes and budget narratives.
- Established policies and procedures for all resources utilized including, referral process, assessment, intake, disbursing funds, etc.
- Represented agency in San Diego Domestic Violence Council- Shelter and Support Services Committee (SSSC) and Southern California Safe Shelter Collaborative (SoCal SSC).
Domestic Violence Advocate
Home Start, Inc.
02.2019 - 02.2020
- Provided direct services to survivors of domestic violence. Includes intake, assessment, mobile and personal advocacy (resource and referrals), accompaniment, and ongoing case management to provide support in retaining housing.
- Enforced housing first approaches to include survivor driven, trauma informed, and flexible engagement.
- Provided intervention with client and landlords to reduce housing barriers and increase client integration into community. Served over 150 clients in the first year.
Bilingual Case Manager
YWCA San Diego
01.2017 - 02.2019
- Interviewed and conducted intakes for Becky’s House Transitional Housing Program, Domestic Violence Services.
- Monitored safety and housing plans for all accepted households fleeing domestic violence.
- Performed Annual certifications as well as computing any interim and gross rent changes. Assisted residents to complete and sign all papers related to beginning housing assistance, interim, and annual certifications, explaining in terms they understand to ensure compliance with program rules.
- Screened all survivors of domestic violence for entry into Becky’s House Emergency Shelter through 24-hour hotline. Maintain strict confidentiality regarding client information.
Education
Bachelor of Science - Social Interaction, Justice Studies
San Jose State University
San Jose, CA05.2016
Skills
- Case Management
- Conflict Resolution
- Planning and Coordinating
- Data Gathering
- Bilingual Spanish
Timeline
Housing Assistant
San Diego Housing Commission
07.2023 - Current
Program Coordinator
Palomar Health Hospital
09.2022 - 07.2023
Housing Specialist
San Diego Housing Commission
03.2021 - 09.2022
Domestic Violence and Intake Lead
Home Start, Inc.
02.2020 - 03.2021
Domestic Violence Advocate
Home Start, Inc.
02.2019 - 02.2020
Bilingual Case Manager
YWCA San Diego
01.2017 - 02.2019
Bachelor of Science - Social Interaction, Justice Studies
San Jose State University
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