Ernest McCarty
San Diego
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
16
16
years of professional experience
Work History
Housing Assistant
San Diego Housing Commission
01.2018 - 11.2024
- Under general supervision, provides a variety of responsible duties in determining initial and continuing eligibility and performing case management services for rental assistance and public housing clients; conducts briefings on programs and requirements; calculates and certifies client rent portion and rental assistance amounts based on program requirements; advises clients and landlords on their rights and responsibilities, on applicable laws, rules, and regulations, and on Commission policies, procedures, and requirements; provides quality customer service to clients and landlords in person or over the telephone by responding to questions and concerns related to the program; documents and maintains case files and records; and performs related work as required
- Conducts pre-screening interviews; evaluates pre-screening questionnaires and prepares case workups for approval; assists in maintaining 'ready pools' of eligible clients for rental assistance and public housing programs
- Advise clients on their rights and responsibilities under Housing Commission and funding source policies, procedures and requirements: work with clients who are moving in or porting in from other jurisdictions to ensure lease up requirements are met
- Prepares documents, and updates client files including all fact finding information, telephone contacts, and actions taken; prepares worksheets to update client information in the Commission’s databases
- Informally mediates conflicts between clients and landlords; escalates to supervisor or other work unit as necessary
Employment Case Manager
Arbor E&T ResCare
07.2015 - 12.2017
- Assist program participants in developing vocational goals reflective of their skills, capabilities, and interests
- Manages participant progress towards achieving goals by creating and updating plans
- Ensure that all new participant intakes are completed and processed accurately in a timely manner
- Meets with participants to identify barriers to employment and develop strategies to manage these issues
- Assist clients in becoming self-sufficient by assisting with job club enrollment and participation, along with resume building workshops
- Manage a caseload of 350 Welfare to Work participants
- On a one-on-one basis as well as a group setting, instruct clients in job seeking, application process, resume writing, interview preparation and job retention skills and attitudes; assists clients in developing individual training plans that will fit their specific needs and skills to update or retrain for the current labor market
- Maintain complete, accurate and timely case notes and related records in manual and electronic tracking systems
- Referred clients to various community partners as needed for supportive services
- Perform counseling and case management functions for assigned client groups; reviews and evaluates client personal and vocational skills and readiness and works with clients to develop multi-year individual development plans; maintains and documents client case files
Case Manager/Program Specialist I
Covance Laboratories
03.2012 - 07.2015
- Responsible for supporting the Forteo Connect Medical program including, reimbursements, patient assistance programs, foundations, safety surveillance programs and compliance
- Focus on helping patients or providers access the therapies they need
- Screen and process patient assistance applications, determining eligibility and making outbound follow up calls as necessary
- Respond to requests from customers, who may include, but not limited to, physicians and their staff, hospital staff, pharmacists, patients, family members or friends of patients, distributors, and members of the clients' sales forces
- Update computer systems on patient enrollment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications
- Respond to inquiries regarding operations and requests, such as status of patient enrollment status, product shipments, and returns
- Perform any and all reimbursement support functions as project requires
- Communicate with distributors and manufacturers to request and track product shipment
Product Support Specialist
CoreLogic, Inc.
01.2009 - 03.2012
- Utilize strong communication skills as the corporate liaison between consumers and the three major credit bureaus to solve issues regarding fraud and credit report discrepancies
- Responsible for the quality control of newly implemented financial service products
- Gained in-depth knowledge of the credit dispute process to remove invalid, and unauthorized accounts and inquiries from credit reports
- Investigate, track, and respond to all operating system or website issues that are sent to our Issue Resolution inbox via our client site or from the call center and provide a response within three business days
- Assist and educate clients through credit counseling workshops and conferences
- Initiate prompt investigations to all Better Business Bureau complaints and respond within the mandatory 72 hour window
- Assigned office manager role within business unit, responsible for all office inventories and shipping/receiving of mail
- Work with the Product Management team to develop the proper resolve for escalated disputes
Education
High School Diploma -
Armijo High School
Fairfield, CA05-2002
Skills
- Microsoft Word
- Microsoft Excel
- Yardi Voyager
- Tenant rights
- Client needs assessments
- Client relationship building
- Case management
- Fair housing regulations
- Social services
- Documentation management
- Lease administration
- Affordable housing
Timeline
Housing Assistant
San Diego Housing Commission
01.2018 - 11.2024
Employment Case Manager
Arbor E&T ResCare
07.2015 - 12.2017
Case Manager/Program Specialist I
Covance Laboratories
03.2012 - 07.2015
Product Support Specialist
CoreLogic, Inc.
01.2009 - 03.2012
High School Diploma -
Armijo High School
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