Longinus Chilaka
Vancouver,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Managing Director
Chyseko Company
01.2021 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Sales and Marketing Coordinator
Stratton Hotel Asokoro
03.2012 - 01.2021
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Implemented advertising campaigns and prepared promotional materials.
Security Officer
OCS UK
11.2009 - 02.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Customer Service Representative
Freedom Group Benin
04.2006 - 02.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
MBA - Business Administration
University Canada West
Vancouver, BC03.2025
Master of Science - Marketing
Brunel University West London
United Kingdom10.2009
Bachelor of Science - Marketing
Abia State University
Nigeria06.2003
Skills
- Organizational Structuring
- Supplier Partnerships
- Advertising Campaign Development
- Performance Monitoring and Evaluation
- Business Development
- Business Growth Initiatives
- Strategic Planning
Timeline
Managing Director
Chyseko Company
01.2021 - Current
Sales and Marketing Coordinator
Stratton Hotel Asokoro
03.2012 - 01.2021
Security Officer
OCS UK
11.2009 - 02.2012
Customer Service Representative
Freedom Group Benin
04.2006 - 02.2008
MBA - Business Administration
University Canada West
Master of Science - Marketing
Brunel University West London
Bachelor of Science - Marketing
Abia State University
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