Mervendra Naidu

• Project Manager - Installation - Fibre Optic Roll Out.
• Project Manager - Sales - Fibre, LTE, GSM.
• Data Service offerings built on commitment to the customer’s service delivery.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Led development of comprehensive business plan to maximize profitability and company performance.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Performed statistical analyses to gather data for operational and forecast team needs.

• GPON Project for MTN in Gauteng Malls
• MMR activity, Cabling from MTN Container to MMR.
• Assisted techs with preparation of ODF and ensured that the cabling was allocated corrected to the OLT.
• Managed staff and techs cabling into the mall and dropping fibre into the shops.
• Facilitated and provided Authorizations to access installation into the banks and stores and communicated with all levels of management
• Gave site instructions for roll out and assisted splicing technicians into shops with IOLM and OTDR testing.

Project Manager - Durban FTTH Roll Out & team to ensure HP's connected as per targets, quality of service, deployment & execution of service delivery to Openserve Audit all OH and UG installations by contractors on civil, optical fibre build programs (in accordance with the Openserve specifications).

• Provide detailed audit reports.
• Identify non- conformities and provide corrective action measures to prevent re-occurrence.
• Monitor and review that corrective measures has been implemented: Client: Openserve.
• ISP / OSP – Overhead & Underground installations - Audits includes all aspects of monitoring the project from As Build.
• Documentation, Topo, Schematics to actual build including: manholes, vaults, joints, checking fibre cables, duct hauling, cable floating, trenching, blowing / Floating of Fibre through Micro-ducts / Audit of joints inside manholes / Buddy Boxes, Slim Boxes, Fists.
• FOSC – Planning & design, preparation of fibre and splicing.
• Fibre To the Home / Business Division Sales: Presentations of the technology benefits of FTTH / FTTX / SMME & Estates: to board of directors / trustees and developers.
• Technical scope: Project Management (Overseen the management execution of Civil Works): Sub- contractor installs a duct network along various streets and roads in urban and semi-urban areas.
• Sub- contractor staff excavating trenches and holes to install ducts manholes and cabling.
• Ensuring that contractors have relevant staff on site with, Civil engineering knowledge & experience + meet.
• Ensured HSEQ requirements were met.
• Project Manager - Support for Procurement of Civil Works: to sub-contractors - to ensure the following experienced staff are equipped on site with: Plan OSP Network + H & S Plans, Fibre installation, Fibre splicing, Telecommunication OSP / ISP / material knowledge – building reticulation, OSP & ISP QA Planning Tools, Civil Work Tools / As Built Documentation, Duct installation tools.
• Building Reticulation tools Fibre Installation Tools Fibre Splicing.
• Managed an accounts portfolio of corporate clients in excess of 10000 GSM lines
• Project Manager - Turnkey Installation Dep of Education – Utekela Region (Ladysmith, Dundee, Newcastle Branches), Rolled out ISP and OSP / Civil works, ISP work: Roll out of telecommunication infrastructure
• Managed reticulation cabling and wiring.
• Provisioning of new PBX system, Telephone Management System (TMS) to dedicated
• PC in IT room
• Installation of Least Cost Routing (LCR) Equipment for Vodacom, MTN and Cell C
• CivilWorks: Project Managed the execution of the Roll out of Fibre to the main building, Project Managed Vodacom Installation of Pico Cell & External Antennas.
• Telcorp Tender – Office of The Premier, Main Building – PMB Rolled out ISP and OSP / Civil works, ISP work: Roll out of telecommunication infrastructure.
• Provisioning of new TMS to dedicated PC in IT room.
• Installation of LCR equipment - GSM Networks.
• OSP work: Installation of external antennas
• Telcorp Tender Municipality Mandini (KZN North Coast) Rolled out ISP and OSP / Civil works ISP work: Roll out of telecommunication infrastructure
• OSP work: Installation of external antennas
• Oracle Brokers – Durban and JHB offices: ISP work: Roll out of telecommunication infrastructure into new buildings
• Provisioning of new PBX system, TMS Installation of CDMA for Neotel
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• OSP work: Installation of external antennas - Staff Delegation: Manage combined component of over 50 staff - from subcontracted to full time / part time staff.

• Durban Family-owned Telecoms Business (SMME) since