Long Xu
San Marino
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Qualified [Desired Position] with strong foundation in ecommerce marketing, driving successful campaigns and enhancing online presence for various brands. Proven track record in developing and implementing strategies that increase customer engagement and sales. Demonstrated proficiency in SEO and data analytics to optimize marketing efforts and achieve business goals.
Overview
7
7
years of professional experience
Work History
Warehouse Manager
My Happi Gift
08.2022 - 02.2025
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Account Manager
Tung Wing Wholesale
07.2019 - 07.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Conducted regular competitive analysis to stay informed of industry trends, opportunities for growth, and potential threats.
- Oversaw inventory management practices to align with promotional strategies, avoiding stockouts during peak demand periods.
Technical Support Engineer
LTS
01.2018 - 06.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Master of Science - Electrical Engineering
Johns Hopkins University
Baltimore, MD12-2017
Bachelor of Science - Electrical Engineering
University of California, San Diego
La Jolla, CA05-2016
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Ecommerce platform knowledge
- Problem-solving
- Customer service
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Japanese
Elementary
Timeline
Warehouse Manager
My Happi Gift
08.2022 - 02.2025
Account Manager
Tung Wing Wholesale
07.2019 - 07.2022
Technical Support Engineer
LTS
01.2018 - 06.2019
Master of Science - Electrical Engineering
Johns Hopkins University
Bachelor of Science - Electrical Engineering
University of California, San Diego
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