Long Hoang
Garden Grove,CA
Summary
Dynamic customer service and administrative professional with 8+ years of experience supporting high-volume environments in healthcare, call centers, retail, and youth development. Highly skilled in patient coordination, data accuracy, client communication, and efficient workflow management. Recognized for reliability, problem-solving, and delivering exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Los Angeles Cancer Network
02.2025 - 09.2025
- Coordinated patient scheduling, check-in/out, billing payments, and appointment reminders.
- Assisted patients with medical forms and ensured accuracy of insurance, demographics, and medical history.
- Managed multi-line phone system; greeted patients with professional, compassionate service.
- Maintained HIPAA-compliant workflows and safeguarded private health information.
- Updated medical records, routed lab results, and transcribed messages for clinical staff.
- Supported administrative operations including filing, copying, faxing, and documentation.
- Provided appointment scheduling for multiple physicians and handled patient inquiries.
Customer Service Representative
CalOptima Health
03.2021 - 01.2024
- Assisted members with inquiries on enrollment, claims, benefits, and authorizations.
- Verified eligibility, claims, and authorization status for members and providers.
- Entered accurate documentation into the Facets system while meeting productivity metrics.
- Managed high-volume inbound call flow and routed escalations appropriately.
- Processed transportation requests and coordinated logistics.
- Supported members with web portal registration and technical troubleshooting.
Brand Representative
Arrow GTP
01.2020 - 01.2023
- Set up and broke down promotional booths for marketing events.
- Delivered product knowledge to engage and attract potential customers.
- Entered and assigned leads using CRM tools.
Call Center Representative
Ansafone Communication / AppleOne Temp Agency
09.2019 - 02.2020
- Responded to inbound calls for hurricane relief services and Costco promotions.
- Provided accurate product and service information and documented customer interactions.
- Identified customer needs and offered tailored solutions.
Customer Service Representative
Great Wolf Lodge
10.2017 - 04.2019
- Provided customer service in retail and attractions areas.
- Ensured safety protocols for XD Theater ride and assisted guests.
- Maintained store organization, displays, and guest satisfaction.
Youth Development Professional
Boys & Girls Club of Garden Grove
08.2014 - 10.2017
- Developed youth programs aligned with organizational mission and guidelines.
- Implemented classroom management and supervised student activities.
- Built supportive relationships encouraging youth participation.
Sales Representative
Pringles Draperies & Blinds
01.2014 - 04.2017
- Identified customer needs and recommended product solutions.
- Scheduled in-home estimate appointments and maintained product knowledge.
Sales Associate
Fry’s Electronics
06.2005 - 09.2007
- Assisted customers with merchandise inquiries and rebate processes.
- Achieved credit-card sign-up sales goals.
- Helped customers locate products and understand features.
Education
Bachelor of Arts - Philosophy
Divine Word College
Skills
- Medical Office Administration
- HIPAA Compliance
- Patient Scheduling
- Customer Service & Call Center Support
- CRM & Data Entry
- Microsoft Office
- Multitasking
- Appointment Coordination
- Leadership
- Problem-Solving
- Bilingual: English & Vietnamese
Timeline
Medical Office Assistant
Los Angeles Cancer Network
02.2025 - 09.2025
Customer Service Representative
CalOptima Health
03.2021 - 01.2024
Brand Representative
Arrow GTP
01.2020 - 01.2023
Call Center Representative
Ansafone Communication / AppleOne Temp Agency
09.2019 - 02.2020
Customer Service Representative
Great Wolf Lodge
10.2017 - 04.2019
Youth Development Professional
Boys & Girls Club of Garden Grove
08.2014 - 10.2017
Sales Representative
Pringles Draperies & Blinds
01.2014 - 04.2017
Sales Associate
Fry’s Electronics
06.2005 - 09.2007
Bachelor of Arts - Philosophy
Divine Word College