Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shukri Ali

Fort McMurray,Canada

Summary

Versatile and results-driven professional with a strong background in medical office administration and customer service excellence, honed at companies like doctor ID. Expert in EMR/EHR systems and patient reception management, with a proven track record of enhancing patient satisfaction. Skilled in fostering positive relationships and efficiently managing office operations to exceed organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

doctor ID
Fort McMurray, Alberta
02.2023 - 05.2024
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Managed medical records using an electronic health record system.
  • Greeted patients and visitors in a professional and friendly manner.

Labourer

Fort McKay/Centerfire (Syncrude Oil Sands Site)
Fort McMurray, Alberta
01.2019 - 01.2022
  • Main duties include assembling and erecting physical barriers in compliance with COVID-19 precautions; handling and transporting various materials; and assisting with various tasks as required by the client

Supervisor/Operations Manager

Acden Bee-Clean Building Maintenance
Fort McMurray, Alberta
10.2014 - 01.2020
  • Main duties included managing the overall cleanliness and sanitation of building facilities; auditing areas for cleanliness; using and maintaining cleaning supplies and chemicals; managing and directing workers based on building priorities and client directives; and reviewing and complying with safe work practices and procedures

Keyholder/Sale Associate

Le Château
Fort McMurray, Alberta
01.2012 - 01.2014
  • Main duties included managing and balancing cash flows; providing friendly and courteous customer service; striving to exceed sales goals and personal achievements; relationship building with customers; and sharing subject matter expertise upon customer inquiries

Customer Service Representative

Discount Car & Truck Rental
Fort McMurray, Alberta
01.2012 - 01.2014
  • Main duties included serving customers in a friendly and professional manner; resolving customer complaints and ensuring full satisfaction; training new employees; collaborating with insurance companies during claim transactions; and adhering to all company policies to facilitate a safe and reliable operation

Office Cleaning Operative & Service Assistant

Hines Industry Service (Suncor Oil Sands Site)
Fort McMurray, Alberta
05.2010 - 12.2012
  • Main duties included cleaning and maintaining office spaces as per company requirements; inventory management and restocking where needed; organizing files and materials; courier and transportation tasks; and distributing materials within various other departments

Education

Medical Assistant and Unit clerk -

Heritage College
02-2023

High School Diploma -

Sir John A. MacDonald High School
Hamilton, Ontario
06-2004

Skills

  • Medical office administration
  • Billing support
  • Letter preparation
  • Medical billing and coding
  • Patient callback
  • EMR / EHR
  • Patient reception management
  • Schedule patients
  • Office reception

Certification

  • Workplace Hazardous Materials Identification System (WHMIS) training
  • OSSA Basic Safety Orientation
  • Advanced First Aid Training
  • H₂S Alive
  • A full list of certifications is available upon request.

References

A list of references is available upon request.

Timeline

Medical Office Assistant

doctor ID
02.2023 - 05.2024

Labourer

Fort McKay/Centerfire (Syncrude Oil Sands Site)
01.2019 - 01.2022

Supervisor/Operations Manager

Acden Bee-Clean Building Maintenance
10.2014 - 01.2020

Keyholder/Sale Associate

Le Château
01.2012 - 01.2014

Customer Service Representative

Discount Car & Truck Rental
01.2012 - 01.2014

Office Cleaning Operative & Service Assistant

Hines Industry Service (Suncor Oil Sands Site)
05.2010 - 12.2012

Medical Assistant and Unit clerk -

Heritage College

High School Diploma -

Sir John A. MacDonald High School

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Shukri Ali