Lokkesh Sivagnanam
Vancouver,BC
Summary
Ambitious and analytical individual offering a deep understanding of business change needs, assessing the impact of change and analyzing requirements to meet those needs utilizing a master's degree. Also possess years of experience in client management along with exceptional ability to proactively communicate and collaborate with external stakeholders to analyze business information needs.
Overview
9
9
years of professional experience
Work History
FOOD SERVICE ATTENDANT
CANUCK SPORTS AND ENTERTAINMENT
01.2023 - Current
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Answered guest's questions about menu items and helped make selections.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Complied with all federal and state regulations regarding food safety and waste disposal.
AREA MANAGER AND CUSTOMER SERVICE SPECIALIST
HOTEL SARAVANAA BHAVAN MELBOURNE
01.2018 - 01.2022
- Optimize and oversee operations to ensure efficiency.
- Undertake sound financial management to ensure stores are profitable within budget.
- Deal with problems by providing creative and practical solutions.
- Led team of store managers towards effective collaboration and attainment of goals.
- Assist upper management in decisions for expansion or acquisition.
- Identifying customer needs with specific features.
- Monitor customer complaints on social media and reach out to provide assistance.
- Respond to customer queries in timely and accurate way.
STORE MANAGER AND CUSTOMER SERVICE SPECIALIST
HEIDELBERG PICKLES AND PAPPADS
06.2019 - 01.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivering excellent service to ensure high levels of customer satisfaction.
- Ensuring store compliance with health and safety regulations.
- Preparing detailed reports on buying trends, customer requirements, and profits.
- Hiring, training, and overseeing new staff.
- Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
PRODUCTION HEAD AND EVENT MANAGER
SYMBIODE PICTURES AND EVENTS
07.2015 - 01.2017
- Liaise with other managers to formulate objectives and understand requirements.
- Estimate costs and prepare budgets Organize workflow to meet specifications and deadlines.
- Monitor production to resolve issues.
- Organizing workflow to meet specifications and deadlines.
- Coordinate all operations.
- Source and negotiate with vendors and suppliers.
- Plan event from start to finish according to requirements, target audience and objectives.
Education
MBA - Engineering Management
Central Queensland University
Melbourne, Victoria, Australia08.2018
Bachelor in Mechanical Engineering - Mechanical Engineering
College of Engineering, Guindy, Anna University
Chennai, Tamil Nadu, India06.2015
High School Diploma -
Padma Seshadri Bala Bhavan Senior Secondary School
Chennai, Tamil Nadu, India06.2011
Skills
- Customer Service
- Strategic Human Resource Management
- Initiating and Planning Project
- Money and Capital Market Analysis
- Industrial Management
- Campaign Development Expertise
- Complex Problem-Solving
- High-Volume Environments
Timeline
FOOD SERVICE ATTENDANT
CANUCK SPORTS AND ENTERTAINMENT
01.2023 - Current
STORE MANAGER AND CUSTOMER SERVICE SPECIALIST
HEIDELBERG PICKLES AND PAPPADS
06.2019 - 01.2022
AREA MANAGER AND CUSTOMER SERVICE SPECIALIST
HOTEL SARAVANAA BHAVAN MELBOURNE
01.2018 - 01.2022
PRODUCTION HEAD AND EVENT MANAGER
SYMBIODE PICTURES AND EVENTS
07.2015 - 01.2017
MBA - Engineering Management
Central Queensland University
Bachelor in Mechanical Engineering - Mechanical Engineering
College of Engineering, Guindy, Anna University
High School Diploma -
Padma Seshadri Bala Bhavan Senior Secondary School
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