Lois Petch
CSR
Owen Sound,ON
Summary
Dynamic Customer Service Representative with Foundever Teleservices Canada, adept at resolving conflicts and enhancing customer loyalty through exceptional problem-solving and active listening skills. Proven ability to manage high-stress situations while delivering accurate product information, contributing to increased customer satisfaction and repeat business. Strong mathematical skills complement my service expertise.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Service Representative
Foundever Teleservices Canada
01.2013 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
No Degree - Electronic Technician
Sir Sandford Fleming
Peterborough 05.2001 -
Skills
Customer service
Exceptional Math Skills
Product knowledge
Active listening
Problem-solving
Customer service
Timeline
Customer Service Representative
Foundever Teleservices Canada
01.2013 - 08.2025
No Degree - Electronic Technician
Sir Sandford Fleming
05.2001 -
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