Summary
Overview
Work History
Education
Skills
Timeline
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Lois Landoni

Lynden,ON

Summary

Driven by a commitment to excellence, I leveraged teamwork and customer service skills at Elections Canada to enhance voter satisfaction and operational efficiency. Skilled in cash handling and maintaining workplace safety, I consistently adapted to new protocols, contributing to a positive and efficient work environment. My proactive approach and ability to multitask under pressure resulted in significant improvements in service delivery and team success.

Overview

12
12
years of professional experience

Work History

Front Line Worker

Arbys Resturant
04.2004 - 06.2012
  • Contributed to team success by effectively communicating with colleagues and management.
  • Participated in ongoing training sessions to stay current on industry best practices.
  • Increased operational efficiency by quickly adapting to new procedures and protocols.
  • Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
  • Worked closely with team members to resolve conflicts and find solutions for challenging situations.
  • Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and customers alike.
  • Enhanced customer satisfaction by providing timely and efficient service to patrons.
  • Assisted in maintaining a clean and safe environment for both customers and coworkers.
  • Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.

Enumeration Clerk

Elections Canada
10.2004 - 11.2004
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Census Worker

Canadian Census
03.2004 - 06.2004
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Maintained strict confidentiality of personal information, ensuring respondents'' privacy and trust in the Census process.
  • Enhanced community response rates by conducting door-to-door visits for the Census survey.
  • Collaborated closely with other Census Workers and supervisors to ensure a comprehensive representation of the assigned community in the final population count.

Election Poll Worker

Elections Canada
11.2000 - 11.2000
  • Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
  • Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
  • Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
  • Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
  • Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
  • Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.

Education

No Degree - Arts

University of Waterloo
Waterloo, ON
12.1976

Skills

  • Workplace Safety
  • Cash handling expertise
  • Complaint Handling
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Organizational Skills
  • Multitasking Abilities

Timeline

Enumeration Clerk

Elections Canada
10.2004 - 11.2004

Front Line Worker

Arbys Resturant
04.2004 - 06.2012

Census Worker

Canadian Census
03.2004 - 06.2004

Election Poll Worker

Elections Canada
11.2000 - 11.2000

No Degree - Arts

University of Waterloo

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Lois Landoni