CHANTAL OBEN NGONG
Val-des-Monts,Canada
Summary
Bilingual and empathetic certified personal support worker with over 5 years of extensive experience. Consistently achieves a 90% client satisfaction rate, showcasing a strong commitment to exceptional care. Exceptional multitasking abilities, adept at effectively following directions, and maintains a continuous learning mindset. Recognized as a valuable asset to any team. Compassionate professional with comprehensive knowledge of social service programs and community resources. Skilled in identifying needs and developing effective plans of action for intervention and assistance. Possesses strong organizational, interpersonal, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Line Worker
Shepers of Good Hope - Hope Living
05.2025 - Current
- Build trusting relationships with residents
- Mediate conflicts between residents (if necessary)
- Monitor the safety and cleanliness of the building
- Conduct regular room checks (if required by policy)
- Document incidents and shift notes
- Maintain logs for medication distribution (if part of duties)
- De-escalate situations involving mental health or substance use
- Follow safety protocols during overdoses or violent behavior
- Link residents to external supports
- Distribute tenants meal
Front Line Worker
Shepherd of Good Hope
01.2025 - 03.2025
- Provided compassionate support and guidance, helping guests navigate available community resources.
- Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
- Maintained clean, neat, and operational facilities to serve program needs.
- Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests.
Disability Support Worker
National Center for Rehabilitation of Persons With Disabilities
11.2021 - 05.2023
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Personal Support Worker
Golden Age Elderly Homes Uganda
06.2019 - 11.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Overnight Childcare Provider
Centre D'Accueil Pour Mineurs De Bepanda
04.2018 - 06.2019
- Ensured child safety through vigilant supervision, and maintaining proper ratios during indoor and outdoor activities.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Education
Diploma - Addictions And Community Services Worker
CDI College
Brampton, ON01.2025
Skills
- Documentation skills
- Daily living assistance
- Feeding Assistance
- Flexible Schedule
- Health and Safety
- Elderly Care
- Team Leadership
- Family Communication
- Client Needs Assessment
- French and English Fluency
- Personal Growth Support
- Workplace safety
LANGUAGES
French - Native or Bilingual
English - Native or Bilingual
Certification
- Certified Introduction to PTSD: Treating Trauma and Managing Symptoms, the CPD Certification Service (Alison) - 2nd February
Timeline
Front Line Worker
Shepers of Good Hope - Hope Living
05.2025 - Current
Front Line Worker
Shepherd of Good Hope
01.2025 - 03.2025
Disability Support Worker
National Center for Rehabilitation of Persons With Disabilities
11.2021 - 05.2023
Personal Support Worker
Golden Age Elderly Homes Uganda
06.2019 - 11.2021
Overnight Childcare Provider
Centre D'Accueil Pour Mineurs De Bepanda
04.2018 - 06.2019
Diploma - Addictions And Community Services Worker
CDI College
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