Lidia Zeremariam
Toronto,Canada
Summary
Experienced Service Coordinator skilled in optimizing operations, resolving conflicts, and improving customer satisfaction. Fluent in English and Tigrinya, with a Social Service Worker diploma from George Brown College. Expertise in navigating healthcare and social service systems, providing emotional support, and empowering clients to access community resources. Strong communicator, advocate, and collaborator with a passion for helping clients build self-advocacy and resilience through trauma-informed approaches. Proficient in Microsoft Office, and committed to delivering empathetic, innovative solutions.
Overview
6
6
years of professional experience
Work History
Front Line Worker
St. John the Compassionate Mission
Toronto, Canada
01.2021 - 04.2021
- Fostered a supportive environment at St. John the Compassionate Mission, enhancing team cohesion and client care
- Implemented efficient processes, improving service.
- Streamlined front-line operations at St. John the Compassionate Mission is boosting client satisfaction.
- Developed innovative solutions to address complex client needs.
- Provided compassionate assistance to a diverse clientele at St. John the Compassionate Mission.
- Cultivated strong relationships, ensuring tailored support for each individual.
- Assisted with unloading and organizing food donation deliveries.
Service Coordinator
Scarborough Nissan
Toronto, Canada
02.2023 - Current
- Coordinate service operations, fostering teamwork to enhance customer satisfaction.
- Streamline appointment scheduling, resulting in reduced wait times, and improved efficiency.
- Liaise between customers and technicians, facilitating clear communication.
- Provide empathetic customer support, resolving issues promptly and effectively.
- Optimize service operations, boosting customer satisfaction.
- Implement an efficient scheduling system, minimizing wait times.
Sales Clerk
Value Village
Toronto, Canada
12.2018 - 02.2023
- Drove sales growth through exceptional customer service, visual merchandising, and efficient inventory management at Value Village
- Consistently met targets and enhanced shopping experiences
- Trained new employees and providing coaching as needed to maintain company sales success
Teaching Assistant
R.H McGregor
03.2019 - 06.2019
- Supported teacher in classroom management, fostering a positive learning environment
- Assisted with lesson planning and implementation, enhancing student engagement
- Assisted developing learning strategies for diverse student needs, leading to notable improvements in academic performance and classroom participation
Education
Diploma - Social Service Work
George Brown College
Toronto09-2021
O.S.S.D -
Monarch Park Collegiate
Toronto, ON06-2019
Skills
- Microsoft Office Suite
- Effective organizational skills
- Conflict resolution
- Time management
- Training and Development
- Multitasking
- Collaboration
- Experience with culturally responsive services
- Lived experience as a refugee
- Cultural awareness
- Experienced with trauma-informed care
- Language skills proficiency
- Fluent in Tigrinya
- Flexible and adaptable
References
References available upon request.
EXPERIENCE
.
Languages
- English
- Tigrinya
Timeline
Service Coordinator
Scarborough Nissan
02.2023 - Current
Front Line Worker
St. John the Compassionate Mission
01.2021 - 04.2021
Teaching Assistant
R.H McGregor
03.2019 - 06.2019
Sales Clerk
Value Village
12.2018 - 02.2023
Diploma - Social Service Work
George Brown College
O.S.S.D -
Monarch Park Collegiate
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