Hannah Chung
10465-101 ST , Edmonton,AB
Summary
Customer-oriented professional with experience maintaining branch operations. Diligently supported new account creation, deposit processing, and other account services. Focused on adhering to state and federal regulations as well as bank policies and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARISTA
STARBUCKS
08.2022 - Current
- Collaborated with the co-workers through frequent conversations and discussions about business to maximize brand equity
- Navigated relationships with all members and patrons of the restaurant to ensure top quality food, management, and customer experience
- Pursued team cohesion and growth while providing feedback to improve any productivity and quality issues.
PERSONAL BANKING ASSOCIATE
BANK OF MONTREAL
03.2023 - 08.2023
- Consistently top associate in the market for investment sales developed an in-depth knowledge of retail and business products and services
- Provided remarkable customer service through all customer interactions, opening new account, problem resolution, following-up on opportunities
- Developed personalization skill and ability to 'Read' customers for increasing client satisfaction and the likelihood of repeat visits
- Collaborated with the teams verbally and through sales tools to provide best experience and going above and beyond what is asked for clients.
TELLER ( CSR )
BANK OF MONTREAL
11.2021 - 03.2023
- Awarded spotlight for the quarter based on work assiduity including sales, customer satisfactions
- Acquired loyal customers and served generous, friendly service to each person and received outstanding reviews
- Accurately maintained records of transactions and ensured all documentation and paperwork was in place within compliances
Education
Business Management- Diploma -
Humber Institute of the Technology and Advance learning
Toronto, ON08.2024
High School Diploma -
Korean Culinary Arts Highschool
Gyeonggi-do, Korea01.2019
Skills
- Canadian Securities Course [CSC] Voolume 1, 2
- Excellent communications skills
- Bilingual - Korean & English
- Passionate about learning new skills
Certification
Canadian Securities Course - volume1, volume 2, 01/2023
Signaturequalifications
- Excellent communications skills in verbal, writing and public speaking skills in both English and Korean.
- Quick learner and passionate about learning new skills as well as acquiring new knowledge and experience.
- Outstanding problem solving and critical thinking skills able to minimize various risks including detect future problems.
- Confident in Building relationship as a team player.
- Superior task management abilities that help fulfill responsibilities, demonstrate by effectively meeting the tight work deadline.
Volunteer Experience
- FOOD SERVICE, Korean Culinary Art High school
Worked individually as a team, doing our best to do responsibly and enthusiastically., Prepared food, clean up, wash dishes for elderly people.
- FOOD TRUCK ASSISTANT, Smile Food Truck, Non-Profit Organization
Delivered food donation to disabled and elderly customers., Maintained clean equipment including refrigerator, stove, prep table and cookware.
Timeline
PERSONAL BANKING ASSOCIATE
BANK OF MONTREAL
03.2023 - 08.2023
BARISTA
STARBUCKS
08.2022 - Current
TELLER ( CSR )
BANK OF MONTREAL
11.2021 - 03.2023
Business Management- Diploma -
Humber Institute of the Technology and Advance learning
High School Diploma -
Korean Culinary Arts Highschool
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