Kristina Nina Kebat

Outreach and Validation: Initiated outbound calls to validate leads while also responding to inbound inquiries, ensuring clear communication and support for shareholders.
Relationship Building: Developed strong relationships with institutional account holders, fostering trust and facilitating smoother asset reunification.
Compliance Adherence: Ensured strict compliance during all communications, maintaining the highest standards of regulatory adherence.
Proactive Research and Analysis: Conducted thorough analyses of shareholder registration data to identify and locate lost shareholders or their beneficiaries, relatives, and heirs.

• Company Overview: Himark.ca
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions for seamless office operations
• Independently orchestrated start-to-end inventory management for six campuses, showcasing robust organizational and multitasking skills
• Additionally, printed comprehensive manual books and amendments for all ordered inventory
• Utilized graphic design skills to create engaging fliers using Canva
• Spearheaded comprehensive social media and website management (Himark.ca) initiatives, strategically enhancing the company's online presence
• Proactively ensured accurate representation by consistently updating course dates based on availability and changes, meticulously managing real-time updates, including notifications for full or open classes
• Proactively engaged with employers to facilitate access to the Canada-Ontario Job Grant (COJG), advocating for workforce development opportunities
• Successfully redirected students towards second career paths, aligning their skills with emerging opportunities and promoting sustainable career growth
• Himark.ca

• Supervised and motivated a diverse team, fostering a positive work environment
• Orchestrated successful private events and functions, coordinating details from planning to execution
• Implemented and maintained high standards of service excellence

• Managed a high volume of inbound customer calls on a daily basis, consistently meeting or exceeding average quota
• Applied technical troubleshooting skills to assist customers with online issues
• Adhered to strict security and compliance protocols to protect customer information and maintain the integrity of TD's banking systems
• Stayed informed about regulatory changes and followed established procedures to ensure compliance with industry standards
• Utilized problem-solving skills to navigate complex customer situations and ensure a positive resolution
• Participated in team meetings, training sessions, and continuous learning opportunities to enhance personal and team performance
• Proficiently navigated and utilized TD's internal systems