Lizeth Trejo
TORONTO,ON
Summary
- Committed and passionate about hospitality, giving the best experience to the guest and providing excellent service for their stay at the hotel
- I am organized, reliable and a expert in working in a team,excelling in fast-paced environments
- Constantly meeting objectives with a positive and friendly attitude
- Ability to learn quickly and adapt to new situations, working in a team and providing support and guidance
- Passionate about learning and committed to continuous improvement
- Demonstrating respect, kindness and willingness to help where needed
Overview
7
7
years of professional experience
Work History
Courtyard by Marriot Burlington
Laundry Room
09.2023 - 01.2024
- Cleaning the entire laundry area
- Sorting clothes before washing
- Safely operating the washing and drying machines
- Folding all clothes for delivery to room cleaners
- inventory of loundry products
- adequately supplying products to the washing machines
The Pearl Hotel and Spa
Public Areas
06.2023 - 09.2023
- Cleaning of the entire reception area and hallways of the hotel
- Cleaning of public bathrooms and arranging all necessary supplies
- Cleaning and vacuuming hallways
- Cleaning of employee areas
- Operating cleaning machines and polishing floors
- Supervising towels in the spa and pool area
- Assisting reception staff with tasks and with whatever guests need in the room
Fiesta Americana Viaducto
Sales Agent
05.2021 - 12.2021
- Handling of dynamic tables in Excel and Outlook to make sales and service reports
- Guest logistics analyst
- Use of database in Innsist ERP for guest registration
- Transportation coordination
- Direct contact with guests in making their reservation to meet their accommodation needs
- Communicating with guests for their accommodation service
- Ability to work effectively in fast-paced environments
- Ability to resolve problems quickly
Fiesta Inn Aeropuerto
Sales Executive
12.2022 - 05.2023
- Public relations management of the hotel through visits to companies, travel agencies,wholesalers and public officials
- Capturing necessary data from daily operations at the hotel
- Meeting quotas and achieving goals
- Preparing group quotes, agreements, events and reservations that are a business option
- Reviewing daily reports of operating results
- Negotiating with clients and closing contracts
- Communication with all areas
Hotel Fiesta Inn
Housekeeping
06.2017 - 09.2017
- Cleaning rooms according to service standards
- Changing all linens in the room
- Fulfilling requests from guests and other departments
- Filling cart with supplies needed for the rooms
- Supervising all appliances
- Making the room ready in a quick time for the guest's use
- Satisfying the guest so that they are comfortable during their stay
Education
Bachelor in Tourism -
University of London
México 10-2019
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Computer skills
- Excellent communication
- Attention to detail
- Dependable and responsible
- Calm under pressure
Timeline
Courtyard by Marriot Burlington
Laundry Room
09.2023 - 01.2024
The Pearl Hotel and Spa
Public Areas
06.2023 - 09.2023
Fiesta Inn Aeropuerto
Sales Executive
12.2022 - 05.2023
Fiesta Americana Viaducto
Sales Agent
05.2021 - 12.2021
Hotel Fiesta Inn
Housekeeping
06.2017 - 09.2017
Bachelor in Tourism -
University of London