Umashiny Senthilkumar
Brampton
Summary
Dynamic professional with a proven track record at Marriot Hotel, enhancing guest experiences and streamlining operations for increased satisfaction and revenue. Excelled in guest services management and demonstrated outstanding communication, ensuring seamless event coordination and efficient problem-solving. Achieved significant improvements in team collaboration and safety procedures, contributing to overall success.
Overview
4
4
years of professional experience
Work History
Hotel Marriot
Marriot Hotel
10.2017 - 03.2020
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
Factory Line Worker
Factory
07.2016 - 01.2017
- Enhanced workplace safety by adhering to company guidelines, participating in training sessions, and reporting hazards immediately.
- Consistently met or exceeded individual performance targets, contributing to overall team success in achieving factory goals.
- Demonstrated adaptability by quickly learning new equipment and techniques as required for different production stages.
- Upheld strict cleanliness standards on the factory floor by regularly disposing of waste materials properly and keeping work areas tidy.
- Maintained high product quality standards through thorough inspection of finished goods and immediate correction of defects.
Education
No Degree - English
Linc English Classes
Mississauga, ON09-2015
Skills
- Guest services management
- Guest experiences
- Safety procedures
- Outstanding communication skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking ability
- Team collaboration
Languages
English
Professional Working
Tamil
Full Professional
Timeline
Hotel Marriot
Marriot Hotel
10.2017 - 03.2020
Factory Line Worker
Factory
07.2016 - 01.2017
No Degree - English
Linc English Classes
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