Liya Louise
Brampton
Summary
Dynamic IT Consultant and Sr Software Engineer with a proven track record at FDM Group and Tech Mahindra. Expert in developing scalable software and managing critical applications, blending advanced data analysis and Azure cloud engineering skills with exceptional team management and communication abilities. Achieved significant process efficiencies by innovating and implementing technological solutions.
Overview
14
14
years of professional experience
Work History
IT Consultant
FDM Group
11.2022 - Current
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Developed robust, scalable, modular and API-centric infrastructures.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Analyzed proposed technical solutions based on customer requirements.
- Developed next generation integration platform for internal applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Tested and deployed scalable and highly available software products.
Sr Software Engineer
Tech Mahindra
11.2010 - 10.2016
- Responsible for the Level 2 and relevant Level 3 management, support and development functions according to ITIL (Incident/Problem/Change) principles for assigned applications.
- Providing enhancements to existing applications by analyzing the functionality and discovering bugs along with setting-up new interfaces in the mainframe environment.
- Implementing state-of-the-art and innovative technological ideas to troubleshoot customer issues.
- Working synchronously and efficiently with third party application owners and users across the globe to ensure high quality customer service.
- Ensuring effective communication channels across the various horizons of the platform structure and also along with customer, Sr. management and stakeholders.
- Identify and provide continuous improvement in the respective business critical applications.
- Producing management information, including KPIs, Effort estimations and reports to various stakeholders.
- Ensuring that proper documentation exists in the respective portals and is updated on a regular basis.
- Plays the primary role in managing the 2nd Line support function in line with ITIL principles.
- Interpreting and influencing both the external and internal parties and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
- Providing On-call support to the Application for high priority incidents.
- Document and obtain approval for the proposed test scenarios.
- Review System Test results against the test scenarios/requirements.
- Raise, manage and re-test any incident reports which impact on Billing or Accounting.
- Assign queries/problem records to team members and enable analysis of all of these along with providing necessary guidance in the form of reviewing work or answering queries, conducting necessary training internally.
- Mentor new resources in projects so as to make them aware of various CAMSS Applications & processes and enable them to work independently.
Education
Master of Science - Software Engineering
Birla Institute of Technology
Pune, India06-2015
Bachelor of Science - Chemistry
Calicut University
Kerala, India06-2010
Skills
- Data Analysis – Carried out data inspection and conclusion and also has delivered the analysis with the team
- Communication - Proven ability to communicate and present confidently, Liya is also as an empathetic listener
- Problem Solving/Decision Making - Developed solution designs in collaboration with software architects that improved process efficiency Supported testing on large-scale projects to refine solutions and ensured they fit the purpose and matched the customer’s needs
- Fault Management - Performed Maintenance and Support activities like analysis of existing faults, designing solutions to fix the faults, preparing necessary documentation, testing, code delivery to higher environments and resolving queries raised by various stakeholders
- Team Management – Managed both technically and functionally to help the team to support the application and also to enhance the competency of the resources
- IT Skills – Fully conversant with COBOL, JCL, IDMS, ADSO and MS office
- Also experience in Azure cloud engineering with Pyspark, ADB,ADF
Accomplishments
- Independently managed UCT onsite team, Milton Keynes,UK.
- Performed Call pricing changes / discounting on behalf of BT Retail.
- Achieved new system implementation by introducing Azure cloud technology for automation tasks.
- Provided enhancements to existing applications by Developing Code and Bug fixes.
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Limited Working
Tamil
Limited Working
Reading, Playing football
Enjoys reading fiction and non-fiction books and magazines. She also enjoys playing a number of sports, including tennis and football.
Timeline
IT Consultant
FDM Group
11.2022 - Current
Sr Software Engineer
Tech Mahindra
11.2010 - 10.2016
Master of Science - Software Engineering
Birla Institute of Technology
Bachelor of Science - Chemistry
Calicut University
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