Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Luke Watson

Brampton

Summary


Organized Ice Maintenance Person with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Ice Maintenance Person (Non-Ticketed)

Canlan Ice Sports
08.2024 - Current
  • Responsible for Ice Maintenance tasks including; Ice resurfacing, edging and chopping, ice painting, arena glass replacement and hockey net refurbishment.
  • Performed repairs and preventive maintenance on machinery to enhance operational efficiency.
  • Maintained accurate records of maintenance activities to support compliance and reporting requirements.
  • Property and grounds clean up.
  • Conducted routine inspections to identify maintenance needs and ensure equipment functionality.
  • Implemented safety protocols during maintenance tasks, promoting a safe work environment.

Customer Service Manager

Delta Bingo
09.2005 - 06.2024
  • Resolved product issues and shared benefits of new technology.
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
  • Utilized problem solving techniques to quickly resolve escalated issues from customers.
  • Coached and provided feedback to staff to improve performance and achieve company objectives.
  • Identified opportunities for improving customer satisfaction ratings through continuous process optimization.
  • Developed and maintained effective relationships with customers, staff, and vendors.

Education

Continuing Education in Accounting -

Athabasca University
Toronto, ON
06.2014

High School Diploma -

Scarlett Heights Entrepreneurial Academy
Toronto, ON
06.2008

Skills

  • Analytical thinking
  • Meticulous attention to detail
  • MS Office expert
  • Conflict resolution techniques
  • Time management
  • Customer retention
  • Adherence to high customer service standards
  • Organization and multitasking
  • Reliable and punctual

Languages

English
Native or Bilingual

Certification

  • First Aid/CPR Certified
  • Valid Class "G" Driver's License
  • Smart Serve Certified


Timeline

Ice Maintenance Person (Non-Ticketed)

Canlan Ice Sports
08.2024 - Current

Customer Service Manager

Delta Bingo
09.2005 - 06.2024

Continuing Education in Accounting -

Athabasca University

High School Diploma -

Scarlett Heights Entrepreneurial Academy

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