Livya Jain
Winnipeg,Manitoba
Summary
I have four years of customer service experience. I am thrilled at the prospect of being part of an inclusive environment where I can not only bring my skills and expertise, but also foster personal growth.
Overview
2
2
years of professional experience
Work History
Food Service Worker
SHAN-E-PUNJAB RESTAURANT
2025.01 - Current
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Food Counter Attendant
2025.01 - 2026.04
- Delivered excellent customer service in a busy Indian restaurant, ensuring a welcoming dining experience
- Took and customized customer orders for Indian dishes such as curries, naan, and rice bowls
- Operated POS system and handled cash, debit, and credit transactions accurately
- Prepared and served food items following food safety and hygiene standards
- Explained menu items, spice levels, and ingredients to customers unfamiliar with Indian cuisine
- Maintained cleanliness of counters, serving areas, and dining space as per health regulations
- Restocked food items, sauces, and packaging supplies during shifts
- Managed high-volume orders efficiently during peak hours and rush periods
- Collaborated with kitchen staff to ensure timely and accurate order preparation
- Followed proper for handling, storage, and sanitation procedures
Customer service Representative
Hinduja Global Solution
2024.09 - 2024.11
- Handled incoming and outgoing customer service telephone calls, addressing inquiries, resolving issues, and providing information about products and services in a timely and professional manner.
- Managed database records and maintained accurate documentation of customer interactions, complaints, resolutions, and follow-up actions, ensuring data integrity and compliance with company policies and procedures.
- Conducted data entry and research as required to investigate and resolve complex customer problems, demonstrating attention to detail and analytical thinking skills.
- Collaborated with cross-functional teams, including technical support, sales, and billing departments, to facilitate resolution of customer issues and optimize the overall customer experience.
Education
High School Diploma -
GMT Public School
India2022-03
Skills
- Great sense of communication, proficient in conveying complex ideas in a clear and concise manner, both verbally and in writing Demonstrated ability to actively listen and understand perspectives of others, fostering effective collaboration and rapport with team members and clients
- I have a very high adaptability, Highly flexible and adept at thriving in dynamic and fast-paced environments Skilled in adjusting to new situations, tasks, and challenges, while maintaining a positive attitude and delivering quality results under pressure
- Meticulous attention to detail coupled with strong organizational skills to maintain structured and efficient work processes Proven track record of managing multiple projects simultaneously, keeping meticulous records, and ensuring all tasks are completed accurately and on time
- Analytical thinker with a proactive approach to identifying and resolving issues Skilled in evaluating complex problems, brainstorming innovative solutions, and implementing effective strategies to overcome obstacles and achieve objectives Strong critical thinking abilities combined with a resourceful and creative mindset
- I have an expertise in computer maintenance, especially macbooks
- I am very comfortable with the use of various software, including MS Office, which allows me to work efficiently
- Trilingual: English, Punjabi and Hindi
- Working quickly
- Multitasking
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Food Service Worker
SHAN-E-PUNJAB RESTAURANT
2025.01 - Current
Food Counter Attendant
2025.01 - 2026.04
Customer service Representative
Hinduja Global Solution
2024.09 - 2024.11
High School Diploma -
GMT Public School