Nirmaljeet Kaur

• Schedule driver appointments, Tracking and updating system information on shipments for agent delivery.
• POD reports- following up on PODs, make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change status, issues regarding appointment.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Coordinated daily administrative tasks, including scheduling appointments, managing calendars, and organizing meetings.

• Prepared and distributed correspondence, memos, and reports, ensuring accuracy and timely delivery.

• Managed office supplies inventory and procurement, optimizing cost efficiency.

• Provided administrative support to senior management and department heads as required.

• Implemented process improvements that enhanced efficiency and productivity within the administrative team.

Mentor and train office staff in procedures and in use of current software.

• Prepares, compiles and sorts documents for data entry.

• Transfers information from paper formats into the paper files using

keyboard and scanner.

• Performs high-volume data entry using word processing, spreadsheet,

data base or other computer software.

• Review data for error, missing pages or missing info and resolve any

discrepancies.

• Maintain a filing system and protect confidential customer information.

• Maintain satisfactory level of quality and productivity per department

standards.

• Completes additional assigned task as required

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Oversaw daily operations managing a team of 50 staff members.

• Controlled costs through effective budgeting and inventory management, reducing food costs

• Ensured compliance with health and safety regulations, maintaining a clean and safe environment.

• Implemented marketing strategies that increased customer base and boosted sales.

• Trained and supervised staff, improving service quality and operational efficiency.

• Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.

• Assisted in the recruitment process by scheduling interviews and coordinating candidate communication.