LIVIU IONUT ARGHIR
Toronto,Canada
Summary
Eager to deliver a professional, positive, energetic, and memorable experience to every customer. Aiming to consistently exceed expectations with strong time management, and multitasking abilities. Quick learner, and hard worker, with natural sales talent.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Teleperformance - Toyota Financial Services Program
Toronto, ON
01.2023 - 07.2025
- Served as primary contact for customer inquiries, ensuring positive interactions and prompt complaint resolution.
- Maintained overall handle time of three minutes and twenty seconds per call with positive survey feedback.
- Processed forms efficiently to enhance customer service levels in a fast-paced environment.
- Reported critical information on customer issues to supervisors and process teams for timely resolution.
- Made informed decisions under pressure to elevate service delivery and customer satisfaction.
Senior Sales Brand Ambassador
Universal IC
Toronto, ON
10.2022 - 01.2023
- Engaged customers professionally, promoting sales initiatives and increasing product interest.
- Planned efficient sales routes, maximizing customer reach and revenue generation.
- Conducted market assessments utilizing research, reports, consultants, and key decision-makers for opportunity identification.
Sr. / Client Service Representative
Canada Life Assurance Company
London, ON
11.2020 - 08.2022
- Resolved complex inquiries from clients, brokers, and advisors regarding insurance products.
- Mastered intricate information systems to extract relevant data for clients and advisors.
- Adapted continuously to new processes, products, and resource adjustments.
- Facilitated connections between clients and departments to address technical and claims inquiries.
- Maintained a professional and customer-friendly demeanor with all stakeholders.
- Collaborated across various teams to develop new resources and enhance project delivery.
Education
College Diploma - Aviation Operations And Safety
Seneca College
Toronto07.2020
High School Diploma Specialist High Skills Major - Business
Scarlett Heights Entrepreneurial Academy
Toronto06.2016
Art Diploma - Media and Arts
The Royal Conservatory of Music
Toronto05.2016
Skills
- Communication and interpersonal skills
- Independent work capability
- Team collaboration
- Problem solving
- Complaint handling
- Microsoft Office proficiency
References
References available upon request
Timeline
Client Service Representative
Teleperformance - Toyota Financial Services Program
01.2023 - 07.2025
Senior Sales Brand Ambassador
Universal IC
10.2022 - 01.2023
Sr. / Client Service Representative
Canada Life Assurance Company
11.2020 - 08.2022
College Diploma - Aviation Operations And Safety
Seneca College
High School Diploma Specialist High Skills Major - Business
Scarlett Heights Entrepreneurial Academy
Art Diploma - Media and Arts
The Royal Conservatory of Music
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