Summary
Overview
Work History
Education
Skills
Linkedin Profile
Timeline
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LIVIA SIMOES

Edmonton,Alberta

Summary

Forward-thinking professional offering 10 years of experience working for Chemical Industries. Trained in project management and customer retention with extensive skills and history of proactivity. Dedicated to solution-oriented problem-solving.

Overview

17
17
years of professional experience

Work History

Supplier Success Professional

AVETTA Global
07.2022 - Current
  • Provide professional support to all customers;
  • Research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience;
  • Interact directly with customers through telephone, email and chat;
  • Accurately verify details on regulatory documents;
  • Record details of interactions in Service Cloud (SFDC);
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Educate customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Communicate and coordinate with internal departments
  • Contribute and report towards the team KPIS and objectives
  • Assist in training junior Customer Support Representatives

Technical Customer Service Specialist

Chemical Company
01.2014 - 08.2021
  • Assisted with demonstrations for product to showcase functionality.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Worked with customers to understand needs and provide excellent service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Customer Representative

Chemical Company
01.2007 - 01.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Responded to customer requests for products, services and company information.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Bachelor of Science - Chemical Science

FUNDACAO SANTO ANDRE
SANTO ANDRE, SP - BRAZIL
06.2016

Specialization Course - Project Management - Green Belt

FUNDACAO GETULIO VARGAS
Sao Paulo, SP - Brazil
06.2012

Skills

  • User training expertise
  • Solutions-focused sales
  • Technical guidance
  • Data analysis

Linkedin Profile

https://www.linkedin.com/in/l%C3%ADvia-sim%C3%B5es-27b079150/

Timeline

Supplier Success Professional

AVETTA Global
07.2022 - Current

Technical Customer Service Specialist

Chemical Company
01.2014 - 08.2021

Customer Representative

Chemical Company
01.2007 - 01.2014

Bachelor of Science - Chemical Science

FUNDACAO SANTO ANDRE

Specialization Course - Project Management - Green Belt

FUNDACAO GETULIO VARGAS

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LIVIA SIMOES