Summary
Overview
Work History
Education
Skills
Quote
Timeline
AdministrativeAssistant
Helina Gebre

Helina Gebre

Calgary

Summary

Friendly Customer Service professional with strong ability to multitask, prioritize and manage time effectively. Offering ability to handle high volume calls, active listening skills and genuine people-person successful mediating various customer complaints in a professional manner.

Overview

5
5
years of professional experience

Work History

Supplier Success Professional

Avetta
09.2022 - 07.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Support and explain customer billing and subscription terms
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Medical Office Assistant

Daramola Medical Clinic
07.2020 - 05.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Engaged with customers to effectively build rapport and lasting relationships
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Sales Associate

7 Eleven
08.2018 - 08.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Special Needs Child Caregiver

Respite Centre & Parent’s Home
06.2019 - 03.2020
  • Consulted with families to discuss activities and behaviors of each child.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Crew Member

Mr Pretzels
09.2019 - 08.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Collaborated with team members to complete orders.

Education

Business Administration Diploma Program - Accounting

Medicine Hat College
Medicine Hat, AB
06.2021

International Trade Diploma -

Lycée Auguste Et Louis Lumière
Lyon, Rhone-Alpes, France
05.2018

High School Diploma -

Lycée Du Bugey
Belley, Ain, France
06.2016

Skills

  • Adaptable and Flexible
  • Detail-Oriented
  • Reliable and Responsible
  • Goal Setting and Achievement
  • Call Center Operations
  • Customer Relations
  • Staff Training
  • Managing Multiple Tasks
  • Typing Proficiency

Quote

All progress takes place outside the comfort zone.
Michael John Bobak

Timeline

Supplier Success Professional

Avetta
09.2022 - 07.2023

Medical Office Assistant

Daramola Medical Clinic
07.2020 - 05.2022

Crew Member

Mr Pretzels
09.2019 - 08.2020

Special Needs Child Caregiver

Respite Centre & Parent’s Home
06.2019 - 03.2020

Sales Associate

7 Eleven
08.2018 - 08.2019

Business Administration Diploma Program - Accounting

Medicine Hat College

International Trade Diploma -

Lycée Auguste Et Louis Lumière

High School Diploma -

Lycée Du Bugey

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Helina Gebre