Livia Rodrigues
Ottawa,Canada
Summary
Senior Import/Export Analyst with 12+ years of experience driving international trade operations, customs compliance, and cross-border logistics across complex global environments. Proven expertise in managing end-to-end import processes, coordinating with customs brokers, and ensuring compliance with international trade regulations. Strong track record of leveraging data analysis to improve operational efficiency, mitigate compliance risks, and support strategic decision-making. Adept at collaborating with global stakeholders, optimizing processes, and delivering results in fast-paced, high-accountability environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant | Supervisor
Maid to Shine
12.2023 - Current
- Lead operational planning and workforce coordination, managing scheduling and job allocation to ensure full service coverage and efficiency
- Oversee staff performance, attendance, and job site execution across multiple teams
- Manage invoicing, payroll tracking, and financial data, ensuring accuracy and compliance with internal processes
- Analyze operational data to support decision-making and identify process improvement opportunities
- Optimize routing and logistics planning, reducing travel time and improving cost efficiency
- Manage procurement, inventory control, and distribution of operational supplies and equipment
- Serve as primary client liaison, ensuring high service quality and effective communication
- Develop reports and dashboards using Excel to monitor operational performance
Import / Export Analyst
FIEMS-SENAI
04.2016 - 12.2021
- Directed end-to-end import operations for high-value, high-technology equipment across international markets
- Ensured full compliance with customs regulations and international trade requirements
- Managed relationships with customs brokers, global suppliers, and logistics partners
- Reviewed and approved customs brokerage invoices and import/export documentation
- Designed and maintained Excel-based tracking tools to monitor shipments and operational performance
- Conducted data analysis to identify inefficiencies, reduce delays, and improve process reliability
- Supported the development of internal procedures and compliance standards
- Proactively resolved shipment, documentation, and compliance issues to ensure continuity of operations
Import Coordinator
Rede Brazil Máquinas S/A
10.2009 - 03.2016
- Managed international import operations exceeding $13M in heavy machinery and services
- Coordinated complex logistics involving global suppliers, carriers, customs brokers, and warehouses
- Ensured accuracy, completeness, and compliance of all customs documentation and shipment data
- Monitored shipment lifecycle and ensured timely customs clearance and delivery performance
- Produced import/export reports and supported operational and financial decision-making
- Negotiated and managed international insurance contracts to mitigate risk exposure
- Traveled to China up to three times per year to support executive-level negotiations with suppliers
- Facilitated communication between leadership and international partners, including translation and negotiation support
- Strengthened supplier relationships and contributed to improved negotiation outcomes
Executive Secretary
Campos & Peró Associated Lawyers
08.2008 - 11.2009
- Managed executive-level schedules and coordinated high-priority meetings
- Prepared and reviewed legal and administrative documentation with high accuracy
- Maintained structured filing systems and improved document accessibility
- Delivered professional client support and managed communications
Education
Bachelor’s Degree - International Relations
Anhanguera University
BrazilSkills
- Advanced Microsoft Excel (Data Analysis, Tracking, Reporting)
- Microsoft Office 365 (Word, Outlook)
- ERP & Trade Systems
- Import/Export Documentation Systems
- Transportation planning
- International trade expertise
- Export compliance
- Documentation management
- Trade finance
- Global sourcing strategies
- Customs regulations
- Import-export laws awareness
- Quality assurance processes
- Cost reduction strategies
- Foreign market analysis
- Shipping procedures mastery
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Warehouse management
- Shipping management
- Database management
- Contract negotiation
- Validating supplies
- Regulatory compliance
LANGUAGES
English – Advanced
Full Professional
Portuguese – Native
Native or Bilingual
French
Limited Working
Certification
- French Language - ILAC CA
- Advanced Excel – SENAI
- International Customs Laws – SENAI
- IELTS General – British Council
- Emotional Intelligence Training
Timeline
Administrative Assistant | Supervisor
Maid to Shine
12.2023 - Current
Import / Export Analyst
FIEMS-SENAI
04.2016 - 12.2021
Import Coordinator
Rede Brazil Máquinas S/A
10.2009 - 03.2016
Executive Secretary
Campos & Peró Associated Lawyers
08.2008 - 11.2009
Bachelor’s Degree - International Relations
Anhanguera University
CORE COMPETENCIES
- Global Trade Compliance | Customs Regulations (Import/Export)
- Customs Broker Management | Trade Documentation & Audits
- Data Analytics & Reporting (Excel) | Process Optimization
- International Logistics & Supply Chain | Risk Mitigation
- Stakeholder Engagement | Cross-functional Leadership