Qusaim Hayder
Hamilton
Summary
Professional with combined expertise in accounting and office administration, bringing over 3 years of experience managing financial processes, business operations, and staff supervision. Proficient in Excel, QuickBooks, Microsoft Office 365, and Google Workspace, with experience in financial reporting, bookkeeping, and customer service. Currently completing a Business Accounting Diploma at Mohawk College and seeking a co-op or entry-level accounting/administrative position to leverage technical and organizational skills.
Overview
4
4
years of professional experience
Work History
Administrative Supervisor
Gas Plus
Radium Hot Springs, BC
09.2024 - 08.2025
- Supervised and coordinated a team of 3–5 employees, managing schedules and daily task assignments
- Independently managed day-to-day operations, ensuring efficient workflow in a fast-paced environment
- Processed $4,000–$8,000+ in daily transactions, maintaining accurate financial records and reporting
- Performed weekly bank reconciliations and assisted with bookkeeping, including accounts payable
- Monitored inventory, coordinated supplier deliveries, and processed vendor payments
- Utilized Excel and QuickBooks to track expenses and support financial record management
Customer Service Specialist
SVP Sports
Brampton, ON
10.2021 - 07.2022
- Assisted 40–70+ customers daily, resolving inquiries, returns, and product-related concerns while maintaining high satisfaction
- Processed cash and electronic transactions, ensuring accuracy and compliance with company procedures
- Utilized CRM systems to track customer interactions and maintain accurate records
- Collaborated with team members to improve service processes, reducing wait times and enhancing workflow efficiency
- Trained and supported new employees on customer service protocols and store procedures
Education
Associate of Applied Science - Business Accounting
Mohawk College of Applied Arts And Technology
Hamilton04-2028
Skills
Technical / Software Skills:
- Microsoft Excel: Advanced spreadsheet functions including pivot tables, VLOOKUP, HLOOKUP, IF statements, conditional formatting, charts, and basic formulas/macros
- QuickBooks / Accounting Software: Recording transactions, reconciling accounts, generating reports, tracking expenses and invoices
- Microsoft Office 365: Word (document formatting, mail merge), Outlook (email management, calendar scheduling), PowerPoint (presentations), Teams (collaboration)
- Google Workspace: Docs, Sheets, Drive, and Slides for document management, collaboration, and reporting
- Database Management & CRM Systems: Organizing, maintaining, and retrieving data for financial and operational purposes
- Financial Analysis Tools: Analyzing trial balances, income statements, bank reconciliations, and other financial reports for accuracy and trends
Professional / Organizational Skills:
- Budget administration and financial reporting
- Scheduling, calendar coordination, and workflow optimization
- Compliance monitoring and adherence to policies/regulations
- Leadership, team supervision, and staff training
- Deadline-oriented, detail-focused, and highly organized
- Communication, collaboration, and problem-solving
Accomplishments
- Managed daily operations of a business independently, supervising a team of 3–5 staff, coordinating schedules, and overseeing inventory and deliveries
- Maintained accurate financial records, including bookkeeping, bank reconciliations, and financial reporting for transactions averaging $5,000+ weekly
- Trained and supervised staff, delegating tasks effectively and improving workflow efficiency by ~15%
- Streamlined administrative processes, including scheduling, filing, and inventory tracking, enhancing office organization and operational efficiency
- Handled vendor relations and payments, ensuring timely deliveries and 100% accurate invoice reconciliation
- Resolved 50+ customer inquiries and issues daily, maintaining high satisfaction and improving service processes
- Collaborated with teams to implement improvements based on feedback, reducing service delays by ~10%
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Advocacy Campaigns
- Coding and Programming
- Woodworking
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
Timeline
Administrative Supervisor
Gas Plus
09.2024 - 08.2025
Customer Service Specialist
SVP Sports
10.2021 - 07.2022
Associate of Applied Science - Business Accounting
Mohawk College of Applied Arts And Technology