LIUDMYLA SHEVCHUK
Toronto
Summary
Dynamic and multilingual business leader with over 9 years of international experience in business development, operations, project management, and client services across corporate, advertising, and travel sectors. Proven track record in scaling operations, building strategic partnerships, leading cross-functional teams, and delivering tailored solutions in fast-paced, multicultural environments. Fluent in four languages with a strong background in data analysis, marketing strategy, and customer engagement.
Overview
10
10
years of professional experience
Work History
Chief Operating Officer (COO)
ProAce Business Solutions Inc.
01.2023 - 12.2024
- Lead daily operations across all departments, ensuring seamless coordination between IT, client services, compliance, and financial advisory teams.
- Developed and executed growth strategies resulting in 35% revenue increase
- Managed KPIs and financial planning, ensuring departmental alignment with goals
- Direct vendor management, contract negotiations, and strategic partnerships related to IT infrastructure.
- Spearhead internal process improvements to reduce costs, improve client onboarding, and enhance service delivery.
- Led hiring, training, and leadership programs to support talent retention
Travel and Tourism Advisor/Agent
SCA Corporate Group SRL (Myflighty)
03.2019 - 11.2023
- Provided personalized travel consultation and planning services to clients via phone, email, and video conferencing.
- Researched and recommended travel options based on client preferences, budget, and interests (e.g., leisure, luxury, adventure, corporate).
- Negotiated vendor contracts and created exclusive offers
- Book flights, accommodations, cruises, tours and transportation
- Managed changes, cancellations, and rebooking while ensuring minimal disruption to client plans.
- Maintained knowledge of travel regulations, visa requirements, health advisories, and destination-specific protocols.
- Built and maintained strong relationships with clients to encourage repeat business and referrals.
- Handle invoicing, payments, and documentation in accordance with company policies.
- Resolve client concerns or issues promptly and professionally.
Business Development Manager / Business Analyst
ProAce Business Solutions Inc.
09.2019 - 12.2022
- Acquired new clients and expanded offerings, contributing to 28% YoY revenue growth
- Identified and pursued new business opportunities, partnerships, and strategic alliances in the wealth management and technology sectors.
- Delivered detailed business analyses and presented strategic recommendations
- Created proposals and financial models supporting key decisions
- Collaborated with marketing team to generate qualified leads, manage campaigns, and represent the firm at industry events and conferences.
- Helped design service solutions in collaboration with IT teams
Project Manager / Business Development Manager
Art Technology
06.2015 - 11.2017
- Managed B2B marketing campaigns from planning through delivery
- Secured new contracts, expanding client base by 40%
- Oversaw budgets, timelines, and team coordination
- Built client strategies using research and feedback sessions
- Partnered with creative teams to design innovative campaigns
Part-Time Travel Agent
Travel4you
12.2014 - 06.2016
- Designed personal and group travel itineraries and managed full bookings
- Advised clients on safety, visa, and destination-specific needs
- Delivered trilingual customer service and managed customer follow-ups
- Promoted seasonal offers and maintained travel records
Education
Master’s Degree - Psychology of Business: Marketing Management
SWPS University of Social Sciences and Humanities
10.2016
Skills
- Strategic Planning & Execution
- Operations Management
- Business Development
- Market & Data Analysis
- CRM & Sales Strategy
- Project Management
- Travel Booking Systems
- Team Leadership
- Multilingual Communication
- Intercultural Competence
LANGUAGES
English – Fluent
Ukrainian – Native
Polish – Fluent
Russian – Fluent
Timeline
Chief Operating Officer (COO)
ProAce Business Solutions Inc.
01.2023 - 12.2024
Business Development Manager / Business Analyst
ProAce Business Solutions Inc.
09.2019 - 12.2022
Travel and Tourism Advisor/Agent
SCA Corporate Group SRL (Myflighty)
03.2019 - 11.2023
Project Manager / Business Development Manager
Art Technology
06.2015 - 11.2017
Part-Time Travel Agent
Travel4you
12.2014 - 06.2016
Master’s Degree - Psychology of Business: Marketing Management
SWPS University of Social Sciences and Humanities
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