LITING (Iris) HUANG
Richmond,British Columbia
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Magnera Corporation Group
03.2020 - 02.2025
- Developed and maintained strong customer relationships by efficiently managing orders, complaints, and accounts receivable follow-ups, achieving 95%+ customer satisfaction and reducing churn.
- Accurately forecasted monthly customer demand fluctuations, proactively adjusting strategies to minimize disruptions in production and supply chain operations.
- Oversaw the end-to-end logistics process, ensuring the timely shipment, transportation, and receipt of all domestic and international orders to maintain smooth operations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
HR Assistant
Magnera Corporation Group
08.2019 - 02.2020
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted the HR department in organizing multiple employee activities and large-scale meetings
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Sales Associate
World Duty Free
05.2017 - 01.2019
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Passenger Agent
Swissport
04.2017 - 05.2018
- Verified passenger identification and travel documents to ensure compliance with security protocols.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience for all customers.
- Demonstrated flexibility and adaptability in adjusting to last-minute schedule changes or flight disruptions, always prioritizing passenger needs.
Education
Bachelor of Management - Marketing
Shantou University
01.2024
Diploma - Resort & Hotel Management
Thompson Rivers University
04.2013
Skills
- CRM; Amadeus ; Oracle systems
- Ability to work independently and collaboratively
- Adaptable in fast-paced environments
- Adaptable in high-pressure environments
Languages
Cantonese
Mandarin
English
Timeline
Customer Service Representative
Magnera Corporation Group
03.2020 - 02.2025
HR Assistant
Magnera Corporation Group
08.2019 - 02.2020
Sales Associate
World Duty Free
05.2017 - 01.2019
Passenger Agent
Swissport
04.2017 - 05.2018
Diploma - Resort & Hotel Management
Thompson Rivers University
Bachelor of Management - Marketing
Shantou University
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