Fenny Kumbhani
Brampton,Canada
Summary
Dedicated and customer-focused Tourism Management professional with hands-on experience in travel coordination, client relations, and tourism operations. Proven ability to manage client inquiries, organize customized travel packages, and collaborate with industry partners to enhance customer satisfaction. Strong multitasker with excellent communication and problem-solving skills, committed to delivering exceptional service in a fast-paced hospitality environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer service representative
SOTC Tourism office
01.2023 - 03.2023
- Conducted detailed travel consultations to design customized vacation packages.
- Built partnerships with hotels and airlines to secure exclusive client offers.
- Coordinated all aspects of tour operations — bookings, documentation, and on-site support.
- Mentored new team members in customer service and booking systems to improve performance.
Customer service representative
Rachna Tourism office
11.2021 - 12.2022
- Welcomed customers and provided personalized travel recommendations based on preferences and budget.
- Managed client inquiries through phone and email, ensuring timely and professional responses.
- Processed transactions accurately, including cash handling and debit payments.
- Supported marketing efforts by creating and sharing engaging social media content.
- Assisted in organizing community tourism events to increase local engagement.
Education
Tourism management
St Lawrence Alpha college
Toronto, ON09.2024
Tourism management
Indira Gandhi University
Gujarat, India06.2022
Geography in Travel Planning
IATA (International Air Transport Association)
Travel Counsellor Certification
TICO (Travel Industry Council of Ontairo)
Travel Supervisor/ Manager Certifocation
TICO(Travel Industry Council of Ontario)
Skills
- ravel & Tourism Operations
- Customer Relationship Management (CRM)
- Travel Package Design & Sales
- Airline and Hotel Booking Systems (Amadeus, Sabre)
- Event and Tour Coordination
- Destination Marketing & Promotion
- Financial Transactions & Cash Handling
- Social Media Marketing for Tourism
- Interpersonal & Cross-Cultural Communication
- Team Leadership & Training
Certification
- Geography in Travel planning
- Foundation in travel planning
- Travel Counsellor
- TICO (Travel Industry Council of Ontario)
Availability
Full Time
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer service representative
SOTC Tourism office
01.2023 - 03.2023
Customer service representative
Rachna Tourism office
11.2021 - 12.2022
Tourism management
Indira Gandhi University
Tourism management
St Lawrence Alpha college
Geography in Travel Planning
IATA (International Air Transport Association)
Travel Counsellor Certification
TICO (Travel Industry Council of Ontairo)
Travel Supervisor/ Manager Certifocation
TICO(Travel Industry Council of Ontario)